Summary
Overview
Work History
Education
Skills
Timeline
Generic
Allison Carvalho

Allison Carvalho

Swansea,MA

Summary

Development operations and communications professional with 7+ years of experience supporting nonprofit and corporate teams through CRM database management, Salesforce reporting, donor engagement tracking, and cross-functional project coordination. Skilled in building dashboards, maintaining data integrity, and producing actionable reports that support fundraising and strategic decision-making. Backed by 10 years of customer service experience, bringing exceptional communication skills, responsiveness, and a relationship-focused approach. Mission-driven, detail-oriented, and adept in fast-paced, remote-ready environments.

Overview

8
8
years of professional experience

Work History

Development Coordinator

Roger Williams Park Zoo
Providence, Rhode Island
08.2025 - Current
  • Conduct prospect research to identify potential new donors, expanding the organization''s funding sources and opportunities.
  • Facilitate cross-functional team communication to improve collaboration on fundraising initiatives.
  • Aid in creation and execution of Annual Appeal, including wording, mailing, and gift entry.
  • Manage reports and dashboards to track progress toward fundraising goals and identify new donor opportunities.
  • Coordinate logistics for events, ensuring timely execution and adherence to established timelines.

Donation Coordinator

Habitat for Humanity of Greater Plymouth ReStore
Plymouth, MA
09.2024 - 07.2025
  • Coordinated 20+ donation pickups weekly, ensuring accurate donor records for efficient tracking.
  • Created and distributed branded materials for print, email, and social channels.
  • Served as primary point of contact for store, managing over 30 customer and donor communications daily via phone, email, and in-person.
  • Coordinated donor communications and follow-up, strengthening stewardship and retention.
  • Improved website messaging to ensure expectations were clear, concise, and user-friendly.
  • Planned and executed promotional campaigns that increased foot traffic and donation volume by 40%.
  • Assisted families in crisis by connecting them with essential resources and support services. by advocating for needed donations.

Marketing Manager

MEGA, NA Inc.
Raynham, MA
01.2023 - 05.2024
  • Spearheaded marketing strategy for the North American division of a global enterprise software brand, aligning initiatives with international brand standards.
  • Managed web content and email campaigns using Pardot, maintaining up-to-date messaging while optimizing for engagement and lead generation.
  • Oversaw social media presence across platforms, identifying trends, curating influencer relationships, and analyzing data to enhance engagement.
  • Oversaw and analyzed marketing budgets and campaign metrics to drive decision-making.
  • Coordinated end-to-end planning for trade shows and webinars, collaborating with cross-functional partners to meet tight deadlines.
  • Led remote and in-person teams across marketing events, meetings, and campaigns.
  • Managed calendar, campaign execution, and content creation concurrently to ensure timely delivery of marketing initiatives.
  • Managed customer databases using Salesforce; built dashboards and created detailed weekly/monthly reports.

Sales & Marketing Coordinator

MEGA, NA Inc.
Raynham, Massachusetts
08.2019 - 01.2023
  • Enhanced synergy between Marketing and Sales through strategic collaborations, streamlining communication flows and execution processes to boost prospecting activities and follow-up.
  • Managed database to track user engagement, refining campaign strategies based on insights.
  • Managed Salesforce CRM database; built dashboards and reports tracking engagement and performance metrics.
  • Produced weekly and monthly analytical reports to support leadership decision-making.
  • Maintained data integrity across customer and prospect records.
  • Handled post-event data and follow-up, including importing leads to CRM and conducting follow-up outreach.

Marketing Assistant

BayCoast Bank
Swansea, Massachusetts
05.2018 - 08.2019
  • Organized and executed 10+ monthly events, collaborating with departments to enhance employee engagement and support corporate goals.
  • Researched, composed, and published quarterly employee newsletter, increasing awareness of industry products and trends among employees.
  • Collaborated with multiple divisions to align marketing efforts with corporate and divisional goals.
  • Scheduled meetings, maintained department budgets, and supported team coordination.
  • Assisted every member of the marketing team, spanning PR, graphic design, and web development.

Education

Bachelor of Science - Marketing

University of Massachusetts Dartmouth
North Dartmouth, MA
12-2018

Associate of Arts - General Studies

Bristol Community College
Fall River, MA
01-2014

Skills

  • Salesforce CRM: dashboards, reporting, data integrity
  • Donor database management (Altru, Bloomerang)
  • Reporting & analytics
  • Development & fundraising operations
  • Project & workflow coordination
  • Microsoft Excel & Office Suite
  • Cross-functional collaboration
  • Written & verbal communication
  • Event Planning & Logistics

Timeline

Development Coordinator

Roger Williams Park Zoo
08.2025 - Current

Donation Coordinator

Habitat for Humanity of Greater Plymouth ReStore
09.2024 - 07.2025

Marketing Manager

MEGA, NA Inc.
01.2023 - 05.2024

Sales & Marketing Coordinator

MEGA, NA Inc.
08.2019 - 01.2023

Marketing Assistant

BayCoast Bank
05.2018 - 08.2019

Bachelor of Science - Marketing

University of Massachusetts Dartmouth

Associate of Arts - General Studies

Bristol Community College
Allison Carvalho