Allison Cennami
Swampscott,MA
Summary
Qualified Customer Service Representative with over 20 years of experience with a record of successful performance, proven problem-solving ability and experience developing and implementing innovative solutions.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
Eastern Bank
10.2017 - 02.2024
- Answer an average of 70 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Address and resolve customer complaints empathetically and professionally
- Accurately document, research, and resolve customer service issues
- Maintain up to date knowledge of bank policies, regarding payments, account changes and upgrades.
Customer Service Representative
Lanier Worldwide
06.2012 - 08.2017
- Promptly responded to general inquiries from members and clients via telephone, email, and fax
- Addressed and responded to customer product complaints
- Scheduled appointments for Service and Repair
- Described products to customers and explained care and service of merchandise.
Receptionist
Diamond Crystal
08.2001 - 04.2012
- Greeted customers promptly
- Answered a high volume of calls and emails professionally
- Distributed incoming mail and Fedex/UPS packages
- Aided various departments with projects as needed.
Education
Billerica Memorial High School
Billerica, MA06.1999
Skills
- Strong interpersonal skills
- Problem solver
- Conflict resolution
- Friendly
- Fast learner
- Complaint Handling
- Telephone Etiquette
- Excellent written and oral communication
- Customer Service
- Good communication skills
- Call center experience
Timeline
Customer Service Specialist
Eastern Bank
10.2017 - 02.2024
Customer Service Representative
Lanier Worldwide
06.2012 - 08.2017
Receptionist
Diamond Crystal
08.2001 - 04.2012
Billerica Memorial High School
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