Allison C. Miller-Gonzalez
Chesapeake,VA
Summary
Licensed Esthetician with expertise in skincare and client consultation, enhanced by hands-on experience in massage therapy and a background in automotive sales. Skilled in building relationships, understanding client needs, and recommending tailored services to foster loyalty. Demonstrates strong communication and appointment management abilities while maintaining professional service standards in fast-paced environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Mobile Massage Therapist
Ally Skin & Body, LLC
Virginia Beach , VA
02.2021 - Current
- Provided therapeutic massage services to over 1,100 clients in various settings.
- Evaluated client medical history and condition to tailor effective massage therapy services.
- Assessed client needs and tailored treatments accordingly.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Utilized various massage techniques to enhance relaxation and relieve tension.
- Provided guidance on self-care practices to enhance client wellness and recovery.
- Developed strong client relationships through effective communication and empathy.
- Managed appointment scheduling and maintained accurate client records.
- Partnered with wellness professionals to develop comprehensive care plans for holistic client support.
Sales Associate
Elite Motors Dealership
Virginia Beach, Virginia
01.2022 - 12.2023
- Sold an average of 12–15 vehicles per month while maintaining strong customer satisfaction and follow-up.
- Guided customers in vehicle selection based on individual needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer understanding and satisfaction.
- Managed inventory by tracking vehicle stock levels and availability.
- Collaborated with team members to maintain a welcoming dealership environment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed customer transactions efficiently and accurately at the sales desk.
- Maintained up-to-date knowledge of vehicle specifications and market trends.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported marketing efforts by promoting dealership events and special offers.
- Provided product knowledge and support to customers, addressing inquiries and recommending suitable options.
- Welcomed customers with a friendly attitude at the dealership entrance. Provided provided exceptional customer service.
Administrative Support/Customer Service
Naval Air Station (NAS) Oceana
Virginia Beach, VA
01.2017 - Current
- Assisted in the daily task of administration of the NAS Oceana's MWR facility which encompassed NAS Oceana and NAS Oceana Dam Neck Annex bases in answering phones, greeting customers, ringing up sales and checking I.D. cards to assure that only authorized military patrons utilize the program.
- Provides information and general instructions concerning use of the facilities, equipment (e.g. RV/Campers, Kayaks, and gardening equipment) which included safety instructions, rental use and costs.
- Received and resolved customer complaints, reporting any problem areas/issues beyond normal operating procedures to the supervisor.
- Operated cash registers, ringing sales and providing correct change to patrons. At the end of shift, completed the Daily Activity Report (DAR), verifying the amount of money collected and deposited the cashier bag into the drop safe.
- Ensure the maintenance of a variety of established office files, records and logs ensuring each is accessible, clearly marked, neat and up-to-date. Typed documents from draft or verbal instruction, reviews/proof-reads outgoing correspondence such as purchase requests and maintenance/disposal (DD-1142) service records for all of the 2000+ major/ minor equipment items assigned to the facility.
- Assisted the MWR manager with various tasks, including assigning daily work to junior personnel.
- Joined the MWR event coordinators group to assist in the USS George Bush CVN-77 pre-deployment event, assigning and participating in the setup of rental equipment, tents, and other items for the Carrier's family day event at NAS Oceana.
- Assisted with equipment setup for NAS Oceana Airshow, ensuring all necessary items were prepared for the event.
- Conducted training sessions for new employees in summer beach rental program, facilitating their onboarding and understanding of operations.
Fitness Center Coordinator
NAS Oceana MWR Flight Line Fitness Center
Virginia Beach, VA
08.2012 - 02.2014
- Prepared the fitness facility for command events for F/A-18 Squadrons and tenant commands at NAS Oceana, coordinating and scheduling the bi-annual Command Fitness Condition test with command fitness leaders.
- Reviewed daily scheduled events to ensure timely facility readiness for all activities.
- Assists the fitness center director in opening and/or closing of NAS Oceana Fitness Center, ensuring that the building is properly secured at the end of the day.
- Circulated among patrons to assist with equipment use and uphold standards of order and discipline within the fitness facility.
- Maintained order in fitness facility office, updating task logs, answering and routing calls, and providing exceptional customer service to patrons.
- Verified identification cards for authorized facility access. to ensure that only authorized patrons are utilizing facilities assigned.
- Ensured the facility was cleaned and maintained by performing janitorial services to keep interior spaces clean and orderly.
Part Time/Temp Adult Care Provider
Trinity Haven Private Home Health Care
08.2011 - 02.2012
- Assisted in care of senior adult hospice patients at local adult care provider site, ensuring proper personal hygiene, feeding, dressing, and transportation aligned with established procedures to enhance patient comfort and dignity.
- Delivered clear instructions to members during communal activities, fostering engagement and participation to promote social interaction and improve overall well-being.
- Assisted clients with daily living activities and personal care needs.
- Monitored and documented client health and wellness changes regularly.
- Provided companionship and emotional support to enhance client well-being.
Education
HS Diploma -
Ocean Lakes High School
Virginia Beach, VA01-2011
Additional Skills
Bilingual (Spanish/English)
Awards and Accolades
Recognized as the best customer service representative for NAS Oceana MWR by NAS Oceana Commanding Officer for 2017, Recognized by MWR Outdoor recreation center manager as service employee for the month of Jan 2018, Recommended as best hostess based on customer feedback/surveys at Baxter Sports Lounge, Selected by NAS Oceana MWR manager as the Summer Beach Rental customer service representative for two straight years 2017 and 2018
Education
- Completed MWR STAR Servers Customer Service training Mar 2017 awarded certificate of completion
- CPR Certified 2017
- Attended MWR Building Trust under pressure 2 day course (Office manager/Supervisor course) (Jun 2017) awarded certificate of completion
- Attended MWR course of instruction for Summer Beach rentals (May 2017)
Certification
- Licensed Massage Therapist (LMT) — Virginia
- Licensed Esthetician — Virginia
Timeline
Sales Associate
Elite Motors Dealership
01.2022 - 12.2023
Mobile Massage Therapist
Ally Skin & Body, LLC
02.2021 - Current
Administrative Support/Customer Service
Naval Air Station (NAS) Oceana
01.2017 - Current
Fitness Center Coordinator
NAS Oceana MWR Flight Line Fitness Center
08.2012 - 02.2014
Part Time/Temp Adult Care Provider
Trinity Haven Private Home Health Care
08.2011 - 02.2012
HS Diploma -
Ocean Lakes High School