Bernadette Ferrell
Glendale,AZ
Summary
Organized and dependable professional candidate, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Service-minded, patient and flexible in challenging environments.
Overview
26
26
years of professional experience
Work History
Mobile Massage Therapist
Self-employeed
Glendale , AZ
01.2015 - Current
- Provide safe, effective and appropriate massage therapy techniques during customer appointments.
- Spear with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintain client treatment records and design long-term care programs for return customers.
- Book appointments, answer calls and texts, show up on time, manage table and equipment into and out of homes, greet clients, set up and break down quietly and quickly, handled payments and create client service tickets.
Caregiver
Self-employeed
Glendale, AZ
11.2009 - 11.2016
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Helped clients manage personal affairs, such as paying bills, banking, scheduling appointment, etc.
- Transported and accompanied clients to medical and other appointments
- Ran errands and shopped.
- Documented residents' mental status, sleep and eating patterns in medical record books.5
Casino Poker Dealer
Casino Arizona At Talking Stick Resort
Scottsdale, AZ
06.1998 - 09.2009
- Maintained fast, smooth game pace by efficiently handling chips, money and cards.
- Inspected shuffling equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Opened and closed poker game tables and cash floats by receiving, verifying and recording cash wages.
Education
Bachelor of Arts - Journalism
Central Michigan University
Mount Pleasant, MI12.2009
Skills
- Maintain client relationships and manage individual client cases
- Top level customer service and satisfaction
- Self-starting, self-motivating, self-managing and able to hold myself accountable
- Adept at handling large sums of money
- Exceptional ability to anticipate customers' needs and desires
- Strong and effective conflict resolution skills
- maintenance
Hobbies
Visual Art
Yoga
Hiking
Personal Development
Timeline
Mobile Massage Therapist
Self-employeed
01.2015 - Current
Caregiver
Self-employeed
11.2009 - 11.2016
Casino Poker Dealer
Casino Arizona At Talking Stick Resort
06.1998 - 09.2009
Bachelor of Arts - Journalism
Central Michigan University
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