Allison Dalidunas
Hackensack,USA
Summary
High-energy professional with 15+ years driving operational excellence and customer satisfaction across diverse industries. Proven track record in streamlining processes, developing and implementing efficiency tools, and leading cross-functional initiatives, elevating performance and team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Services, Scheduling Coordinator & Operations Assistant, Assistant for Sales Manager & Shop Manager
Integrated Power Services
Clifton, NJ
01.2021 - Current
- Spearheaded transition to a centralized tracking and scheduling system for 400+ monthly jobs, improving workflow visibility, job completion rates, efficiency, and profitability.
- Designed and deployed visual management tools to enhance team communication and performance tracking.
- Develop and refine scheduling frameworks, procedural operations, and troubleshooting protocols to support shop and office.
- Work with management to plan and coordinate repair schedules.
- Utilize scheduling-specific software tools like Excel and Outlook to effectively manage comprehensive appointment calendars.
- Produce actionable reports for senior leadership, enabling data-driven decisions across departments.
- Create custom information tracking tools to boost operational efficiency and reduce administrative and manual workloads.
- Deliver exceptional customer service/quoting support using Voice of the Customer principles to strengthen client relationships.
E-Commerce & International Customer Services Advisor
Paul Smith
New York, NY
05.2019 - 10.2020
- Collaborated with web content team to revise US version of company website; evaluated content within UK customer-base to ensure relatability to affluent American shoppers.
- Utilized CRM tools to track client interactions and maintain detailed records of their individual goals, preferences, and concerns.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations in the US luxury market, ensuring accurate advice was always provided to clients.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Services & Stylist
Rent the Runway
Secaucus, NJ
09.2018 - 05.2019
- Maintained knowledge of all products, including style, fit, inventory, and item composition for thousands of items.
- Managed key customer service metrics using CRM tools to improve the digital customer experience and reducing response times.
- Provided excellent customer service by listening to and addressing concerns promptly, leading to increased repeat business and referrals.
- Remained up to date on fashion trends and industry news, ensuring relevant styling and fit suggestions for clients.
- Trained and mentored new hires, fostering a culture of excellence and accountability.
Education
B.A. - Advertising & Marketing Communications
Fashion Institute of Technology
New York, NY05-2010
A.A.S. - Fashion Merchandising Management
Fashion Institute of Technology
New York, NY05-2008
Skills
- Operations & Strategy
- Forecasting and Scheduling
- Process Optimization
- Visual Management
- Reporting & Analytics
- Customer Experience
- Voice of the Customer
- Issue Resolution
- Training & Onboarding
- Cross-functional Collaboration
- Microsoft Office Suite
- Google Suite
- Teams
- Zoom
- Zendesk
- Salesforce
- Smartsheet
Certification
Licensed Cosmetologist - 2013 to Present
Interests
Crafting and DIY projects, Fashion trends, history, forecasting, and styling, Thrift store and flea market finds, Rediscovering our natural world through exploration and adventure, Passionate about balancing physical health with mental and emotional wellness, Avid reader
AWARDS
Earned two Customer Service awards for Outstanding Performance and Effective Issue Resolution at Rent the Runway.
Timeline
Customer Services, Scheduling Coordinator & Operations Assistant, Assistant for Sales Manager & Shop Manager
Integrated Power Services
01.2021 - Current
E-Commerce & International Customer Services Advisor
Paul Smith
05.2019 - 10.2020
Customer Services & Stylist
Rent the Runway
09.2018 - 05.2019
A.A.S. - Fashion Merchandising Management
Fashion Institute of Technology
B.A. - Advertising & Marketing Communications
Fashion Institute of Technology