Allison Davis
Martinsburg,Wv
Summary
Accomplished professional with a proven track record at FedEx Ground, excelling in roles that demand strong communication and problem-solving skills. Expert in transportation regulations and supply chain management, I significantly enhanced customer loyalty and operational efficiency. Skilled in data analysis and multitasking, I thrive in high-pressure environments, driving results through effective teamwork and collaboration.
Overview
11
11
years of professional experience
Work History
Linehaul Coordinator
FedEx Ground
02.2016 - Current
- Collaborated with cross-functional teams to optimize linehaul network performance, resulting in decreased costs and increased efficiency.
- Conducted thorough analysis of linehaul processes to identify inefficiencies, implementing corrective measures that led to enhanced productivity levels.
- Coordinated efficient linehaul operations by streamlining communication channels and implementing new tracking systems.
- Mentored junior team members in best practices for linehaul coordination, contributing to their professional growth and development.
- Managed driver schedules and assignments to ensure optimal utilization of resources and timely completion of tasks.
Operations Administrator
FedEx Ground
02.2016 - 02.2016
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Assisted with documenting key processes and procedures and security protocols.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Representative
Con-Way Freight
06.2013 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Hedgesville High School
Hedgesville, WVSkills
- Strong Communication Skills
- Efficient multitasking
- Transportation Regulations Knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Accomplishments
Completed Transportation Leadership Development Program- April 2021-August 2021
Participated in QDM/QAT teams to improve service quality and management within ground/express merger.
Timeline
Linehaul Coordinator
FedEx Ground
02.2016 - Current
Operations Administrator
FedEx Ground
02.2016 - 02.2016
Customer Service Representative
Con-Way Freight
06.2013 - 02.2015
Diploma -
Hedgesville High School