ALLISON DIAMOND
Las Vegas,NV
Summary
Experienced Training and Development professional with expertise in curriculum design, instructional delivery, and program evaluation across tech, social services, and higher education. Proven ability to identify training needs, develop targeted educational materials, and deliver effective individual and group instruction. Skilled in performance monitoring, training evaluation, and implementing process improvements that enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
AI Prompt Writer and Writing Evaluator
Outlier.ai
08.2024 - 10.2024
- Developed training materials to enhance AI model performance, improving accuracy metrics by 15%
- Evaluated and assessed AI-generated content against quality benchmarks, providing detailed performance analysis
- Created instructional documentation for team members on evaluation protocols and best practices
- Collaborated with cross-functional teams to implement training improvements based on performance data
- Remote
Autonomous Vehicle Operator (Contract)
Zoox
Las Vegas, NV
01.2024 - 07.2024
- Trained new team members on vehicle operations protocols and safety procedures
- Documented and developed training materials for complex technical procedures
- Monitored performance metrics and provided constructive feedback to improve operational efficiency
- Collaborated with TeleOps team to implement training improvements for remote assistance protocols
Disability Adjudicator Trainee
State of Nevada
Las Vegas, NV
09.2022 - 07.2023
- Participated in comprehensive training program on disability claim evaluation procedures
- Created reference materials to assist team members with complex case management
- Coordinated with medical professionals to develop educational resources for claimants
- Maintained detailed documentation of training progress and performance metrics
Unemployment Support Specialist & Internal Tech Support
Solid State Operations
Boise, ID
02.2021 - 01.2022
- Developed and implemented standard operating procedures, reducing training time by 25%
- Designed and delivered technical training programs for staff on software systems and fraud detection
- Created comprehensive training binders and reference materials for new hires
- Identified training needs and developed targeted instruction for performance improvement
Corporate Customer Service (T3)
Expedia Group
Las Vegas, NV
06.2011 - 11.2021
- Supervised and trained overseas agents on GDPR compliance protocols, achieving 100% compliance
- Developed training curricula for complex travel issue resolution, improving customer satisfaction by 20%
- Monitored performance metrics and provided coaching to improve agent effectiveness
- Designed instructional materials including handbooks and multimedia aids for global team use
- Corporate Office
College Instructor
Cleveland State University
Cleveland, OH
01.2009 - 01.2011
- Developed comprehensive course curricula and instructional materials for sociology courses
- Delivered engaging lectures and facilitated discussions for classes of up to 80 students
- Created evaluation tools to assess student learning and program effectiveness
- Provided individualized instruction and mentorship during office hours
Education
M.A. - Qualitative Sociology
Cleveland State University
Cleveland, OHB.A. - Qualitative Sociology
Cleveland State University
Cleveland, OHSkills
- Training Program Development & Implementation
- Instructional Design & Curriculum Creation
- Individual & Group Facilitation
- Performance Monitoring & Evaluation
- Training Material Development
- Microsoft Office Suite Proficiency
- Standard Operating Procedure Development
- Team Leadership & Mentorship
- Time Management & Organization
LANGUAGES
English (Native)
Spanish (Conversational)
Accomplishments
- Developed and implemented an employee training program that increased team proficiency by 30% and improved customer satisfaction by 25%
- Designed and launched a trouble ticket system with comprehensive training materials, reducing resolution time by 40%
Timeline
AI Prompt Writer and Writing Evaluator
Outlier.ai
08.2024 - 10.2024
Autonomous Vehicle Operator (Contract)
Zoox
01.2024 - 07.2024
Disability Adjudicator Trainee
State of Nevada
09.2022 - 07.2023
Unemployment Support Specialist & Internal Tech Support
Solid State Operations
02.2021 - 01.2022
Corporate Customer Service (T3)
Expedia Group
06.2011 - 11.2021
College Instructor
Cleveland State University
01.2009 - 01.2011
M.A. - Qualitative Sociology
Cleveland State University
B.A. - Qualitative Sociology
Cleveland State University