Allison Dubuque
HAMILTON,NJ
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
2027
2027
years of professional experience
Work History
Server
Houlihan's Restaurant
Bartender
On The Border
Bensalem, PA
08.2009 - 06.2026
- Crafted customized cocktails to enhance guest experiences and foster repeat business.
- Provided prompt and attentive service during high-volume shifts, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with kitchen staff to synchronize food and beverage orders for efficient service.
- Trained new bartenders on drink preparation techniques and customer interaction protocols.
- Resolved customer complaints swiftly, maintaining positive relationships and loyalty among patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Education
High School Diploma -
Hickory High School
Chesapeake, VA06-1999
Skills
My biggest skill is making people feel at home I could say I am great at customer service, I make great drinks, I work well with others But my best and most frequent compliment was that I made people feel like they were sitting at my house, hanging out
Timeline
Bartender
On The Border
08.2009 - 06.2026
Server
Houlihan's Restaurant
High School Diploma -
Hickory High School