Allison E. Hill
Summary
Dynamic operations leader skilled in optimizing performance and fostering accountability across diverse teams. Expertise includes driving strategic initiatives that improve operational efficiency and enhance customer experiences, supported by a commitment to leadership development and community engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director
Chick-fil-A
San Diego, CA
01.2021 - Current
- Lead quality, hospitality, and operational initiatives in a high-volume environment.
- Recruit, train, coach, and develop team members and emerging leaders.
- Analyze performance metrics and implement strategies to improve results.
- Foster a culture of accountability and teamwork.
- Coordinate community engagement and team development activities.
- Received the Guardian of the Brand Award for excellence in quality and operational standards.
General Manager
Paris Baguette America
San Diego, CA
01.2020 - 01.2021
- Directed daily operations, staffing, budgeting, and overall business performance.
- Improved operational efficiency while maintaining exceptional customer service.
- Coordinated marketing strategies to enhance brand visibility and customer engagement.
- Member of the GM Advisory Committee for all Corporate Paris Baguettes
- Oversaw daily operations of the bakery, ensuring product quality and customer satisfaction.
Director of Operations
SRC Hospitality
San Diego, CA
01.2019 - 01.2020
- Oversaw operations across multiple locations, leading diverse teams to meet strategic objectives.
- Managed labor performance and operational execution to enhance overall productivity.
- Led bakery operations achieving over 1 million dollars in sales.
- Built strong vendor and employee relationships to support organizational goals.
General Manager
Brazen BBQ
San Diego, CA
01.2014 - 01.2018
- Managed a business generating more than $2 million in annual revenue.
- Developed employees through training and leadership coaching.
- Implemented processes that improved efficiency and controlled costs.
Executive Chef / Kitchen Manager
Stevie's Aviation Catering
San Diego, CA
01.2004 - 01.2014
- Managed operations, staffing, inventory, payroll, and quality standards to ensure smooth kitchen functionality.
- Developed employees and fostered a culture of accountability and excellence, enhancing team engagement.
- Ensured compliance with company policies and operational procedures to uphold quality and safety standards.
Skills
- Revenue management
- Budget management
- Budget control
- Compliance & Quality Standards
- Operations Management
- Performance Management
- Process Improvement
- Inventory control
- Risk management
- Customer Experience
- Strategies and goals
- Leadership development
- Coaching and mentoring
- Issues resolution
- Multitasking and organization
Certification
- Restaurant and Hotel Management
Timeline
Director
Chick-fil-A
01.2021 - Current
General Manager
Paris Baguette America
01.2020 - 01.2021
Director of Operations
SRC Hospitality
01.2019 - 01.2020
General Manager
Brazen BBQ
01.2014 - 01.2018
Executive Chef / Kitchen Manager
Stevie's Aviation Catering
01.2004 - 01.2014