Allison Elkins
Beebe,AR
Summary
Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Chef Candace
Cabot, AR
08.2024 - Current
- Developed strategies to increase customer satisfaction levels and loyalty.
- Handled cash transactions accurately according to established policies and procedures.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Ensured all customer service standards are met at all times.
- Attended training sessions regularly to stay updated on new products or services offered by the company.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Barista
Crumble and Crust Bistro
Beebe, AR
01.2023 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
Front End Associate
Walmart
Beebe, AR
08.2023 - 10.2023
- Processed customer transactions and provided excellent customer service.
- Greeted customers warmly upon arrival and identified their needs.
- Provided product knowledge to customers as needed.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Performed daily opening and closing procedures according to standard operating procedures.
- Consistently met all performance goals set by management.
Education
Beebe High School
Beebe, ARSkills
- Social Media
- Technical Support
- Payment management
- Employee Performance Management
- Account Management
- Customer Needs Assessment
Affiliations
- I currently am attending ASU-Beebe in hopes of going to UAMS next spring. I am hoping to do radiology. This job would help me get more background information on the medical field.
Certification
- CPR certified
- Stop The Bleed certified
References
References available upon request.
Timeline
Customer Service
Chef Candace
08.2024 - Current
Front End Associate
Walmart
08.2023 - 10.2023
Barista
Crumble and Crust Bistro
01.2023 - 08.2024
- CPR certified
- Stop The Bleed certified
Beebe High School
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