Kirsten Roberts
Darien,GA
Summary
Proven customer service professional with a track record of enhancing customer loyalty at Abc Nutrition by being reliable and building customer trust in the product. Excelled in team collaboration and customer engagement, significantly improving service delivery. Skilled in multitasking and fostering warm customer relationships, demonstrating a strong commitment to achieving results and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Customer Service
Abc Nutrition
03.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Increased customer loyalty through personalized interactions, building rapport with clients.
Server
Mudcat Charlies
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess
Toucans Ale House
04.2021 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Coastal Plains Charter High School
Brunswick, GA06.2024
Skills
- Complaint Handling
- Social Media
- CRM Software
- Team Collaboration
- Customer Engagement
Timeline
Customer Service
Abc Nutrition
03.2024 - Current
Server
Mudcat Charlies
04.2023 - Current
Hostess
Toucans Ale House
04.2021 - 06.2022
Coastal Plains Charter High School
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