Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allison Erickson

Brandon

Summary

Office management professional with 30 years of experience in organizational efficiency and detail-oriented operations. Proven ability to coordinate communications and resolve inquiries effectively, enhancing overall productivity. Dedicated to delivering exceptional customer service and implementing process improvements.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Office Manager

State Farm Insurance Agency
Tampa
01.1994 - 02.2024
  • Managed daily office operations to ensure smooth workflow and efficiency.
  • Oversaw appointment scheduling and maintained organized calendars for staff.
  • Coordinated communication among clients, agents, and insurance providers to streamline information exchange.
  • Handled billing inquiries and processed payments for clients, ensuring accurate and timely transactions.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Assisted in preparing reports for management on operational performance regularly.
  • Implemented office procedures that improved customer service quality and responsiveness.

Education

Bachelor of Arts - Psychology

University of South Florida
Tampa, FL
12-1993

Skills

  • Office management
  • Billing processing
  • Schedule coordination
  • Operational efficiency
  • Computer proficiency
  • Time management
  • Problem solving
  • Attention to detail

Certification

Florida 2-20 General Lines (Property and Casualty) Insurance License (Active)
Florida 2-15 (Life and Health) Insurance License (Active)

Timeline

Office Manager

State Farm Insurance Agency
01.1994 - 02.2024

Bachelor of Arts - Psychology

University of South Florida
Allison Erickson