Allison Eva
Bratenahl
Summary
Seeking employment as an experienced, proven team player with a track record of enhancing workflow and customer satisfaction in summer staff positions at Lakeside Yacht Club and Cedar Point. Excelled in roles requiring attention to detail, problem-solving, and strong communication skills. Demonstrated adaptability and a positive attitude, significantly improving team productivity and service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accounting Analyst
Jetdock Systems
12.2023 - Current
- Organized & filed all customer documents.
- Ensured all correct information for other employees.
Summer Staff Member
Lakeside Yacht Club
06.2024 - 08.2024
- Supported management with procedures for improved workflow & staff performance
- Ensured excellent customer service to boat owners, addressed concerns & resolved issues
- Collaborated with team members for efficient use of resources & optimal productivity
- Promoted a clean working environment, conducted regular inspections & cleaning tasks
- Pitched in to assist in other dock-related tasks to complete work on time & running smoothly
Lifeguard & Trained Supervisor
Cedar Fair Entertainment
05.2021 - 08.2023
- Seasonal, 40-65 hours/week
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Handled incident reporting accurately & efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Provided friendly customer service to guests and addressed concerns.
- Provided friendly atmosphere at the Information Station to aid any guests with questions or concerns,.
- Deescalated situations properly, effectively & in a timely manor.
- Trained new guards to ensure proper safety of all guests & procedures of all kinds.
Education
Bachelor of Arts - Media & Communications, Minor Business
Miami University
Oxford, OH08-2026
High School Diploma -
Western Reserve Academy
Hudson, Ohio05-2022
Skills
- Team collaboration
- Customer engagement
- Microsoft, Excel, Powerpoint
- Sales experience
- Friendly, Positive Attitude
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Strong Teamwork
- Computer Proficiency
- Task Prioritization
Certification
Lifeguard, First Aid, Scuba, Boat Capitan
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Summer Staff Member
Lakeside Yacht Club
06.2024 - 08.2024
Accounting Analyst
Jetdock Systems
12.2023 - Current
Lifeguard & Trained Supervisor
Cedar Fair Entertainment
05.2021 - 08.2023
Bachelor of Arts - Media & Communications, Minor Business
Miami University
High School Diploma -
Western Reserve Academy
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