Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Volunteer work

Education and Training

Allison Eye

Douglas,WY

Summary

Dynamic customer service professional with extensive experience in fast-paced inbound call center environments. Adept at swiftly understanding, documenting, and resolving customer concerns to enhance satisfaction while achieving rigorous business objectives. Expertise in retirement standards and best practices complements a strong foundation in financial services, including proficiency in managing checking, savings, and investment fund accounts. Committed to assisting customers with setting up new services and navigating banking needs, while maintaining excellent verbal and written communication skills. Reliable team player recognized for strengths in inventory management and training, consistently driving sales success and fostering repeat patronage through a friendly and knowledgeable approach.

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Overview

years of professional experience

Work History

Customer Care Representative

Transamerica Life Insurance Company

Denver, CO

02.2019 - Current

Analyzed individual caller benefits to tailor service solutions and enhance customer satisfaction.
Engaged with customers to assess retirement account requirements and resolve account activity issues.
Facilitated customer engagement by addressing website inquiries, leading to increased renewal customer conversions.
Achieved and exceeded team goals through collaboration with staff to enhance customer service initiatives.
Facilitated communication by answering and routing 70+ inbound calls each day to ensure timely assistance.
Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Assisted customers with policy information, ensuring clarity and understanding of coverage options.

Personal Banker / Bank Teller

Academy bank

Thornton, CO

04.2018 - 02.2019

Developed tailored solutions for diverse clients, encompassing deposit, lending, and investment services.
Educated clients on bank account features, institutional policies, and available financial products to enhance service understanding.
Executed processing of invoices and checks while ensuring accuracy in daily cash logs and deposits.
Facilitated account openings and closures, loan applications, and financial decision-making for customers.
Executed cash and check balancing procedures to ensure accuracy of daily and monthly cash accounts.
Managed daily transaction processing for 20+ operations, including money transfers, deposits, and withdrawals.
Developed personalized banking solutions to meet diverse customer needs.
Streamlined account opening processes, enhancing customer experience and efficiency.

Auto Motive

Walmart

Arvada , CO

07.2017 - 04.2018

Enhanced customer satisfaction by implementing innovative problem-solving strategies.
Delivered exceptional service and attentiveness to customers during in-person and phone interactions.
Cultivated a strong reputation for consistent attendance and dedicated work ethic.
Addressed inquiries regarding local area and company services.
Directed a range of customer service and administrative tasks aimed at enhancing customer satisfaction and issue resolution.
Provided exceptional support by addressing customer questions and resolving issues to enhance satisfaction.
Oversaw maintenance of cleanliness, neatness, and organization across all areas to enhance operational efficiency.
Managed resolution of customer inquiries and concerns to ensure high levels of satisfaction.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.

Nanny

Sandy and Danny Cummings

Lakewood, CO

09.2016 - 07.2017

Prepared snack foods by cutting into bite-sized pieces to ensure safety for young children.
Organized and maintained cleanliness of living room and bedroom following activities.
Structured and coordinated children's routines to maintain an equitable distribution of rest, learning, and playtime.
Implemented positive reinforcement strategies to encourage desirable behaviors.
Facilitated redirection of children to promote safe and constructive conduct.
Evaluated outstanding balances for services rendered and executed payment collection from parents.
Created supportive spaces for children, promoting their emotional, social, and intellectual growth.
Assisted individuals with bathing, dressing, teeth brushing, and diapering to support personal hygiene practices. Helped maintain cleanliness and comfort through daily care routines. Provided essential support for good oral health habits.
Oversaw indoor and outdoor playtime, ensuring engaging activities while vigilantly observing for dangers.
Maintained cleanliness and order in home environment by performing laundry, sweeping, mopping floors, and dusting surfaces.
Supervised daily activities, ensuring safety and well-being of children.