Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tykeema Abram

Ridgeland,SC

Summary

Experienced with managing customer care operations and leading teams to provide outstanding support. Utilizes conflict resolution skills to handle escalations and improve service delivery. Track record of fostering collaborative team environment and implementing process enhancements.

Overview

6
6
years of professional experience

Work History

Customer Care

Ultra Beauty
01.2025 - Current
  • Championed company policies and values within the Customer Care Team, instilling a culture of excellence in service delivery across all interactions with customers.
  • Served as a reliable resource for junior staff members, offering guidance on best practices, policies, and procedures within the Customer Care department.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Fostered strong relationships with clients through exceptional account management and attentive customer care.

Benefits Enrollment Counselor

Cigna
09.2024 - 01.2025
  • Assisted with annual renewal negotiations by providing detailed reports on plan utilization rates and costs.
  • Enhanced employee understanding of benefit options by conducting informative enrollment sessions.
  • Prepared enrollment and benefits documentation and disseminated communications and changes in coordination with HR managers.
  • Guided and mentored other HR team members regarding benefits system tools and capabilities.

Customer Service Representative

Verizon Wireless
12.2021 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Coordinator

Sam Club
01.2020 - 12.2021
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Education

High School Diploma -

Jasper County High
Ridgeland, SC
06-2008

Skills

  • Customer care
  • Customer care experience
  • Customer care standards
  • Medicare compliance
  • Caregiving skills
  • Senior care expertise
  • Excellent customer relations
  • Long-term care expert
  • Inpatient and outpatient care
  • Customer support analysis
  • Customer Service-oriented
  • In-home care services

Timeline

Customer Care

Ultra Beauty
01.2025 - Current

Benefits Enrollment Counselor

Cigna
09.2024 - 01.2025

Customer Service Representative

Verizon Wireless
12.2021 - 10.2024

Sales Coordinator

Sam Club
01.2020 - 12.2021

High School Diploma -

Jasper County High

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