Crystal Alexander
Orlando
Summary
Experienced professional in customer service and relationship building with a 5-year track record. Proficient in problem-solving and utilizing Microsoft and Excel programs to maximize operational efficiency. Committed to fostering client independence and delivering outstanding care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care
Hilton Grand Vacations
12.2024 - Current
- Managed customer complaints, maintained records, and offered solutions to ensure satisfaction.
- Streamlined customer care processes for improved response times and issue resolution.
- Increased repeat business by providing exceptional customer care and promptly addressing concerns.
- Managed incoming communication channels to address client concerns.
Direct Support Lead
Attain, Inc.
09.2023 - 01.2025
- Maintained positive company reputation in all communications.
- Delivered timely solutions to direct inquiries with professionalism.
- Provide consistent and compassionate support to promote clients' well-being.
- Developed customized support plans driving noticeable client progress.
Sanitation Worker
Frito-Lay
05.2023 - 08.2023
- Sanitized and maintained processing and packaging areas in accordance with safety protocols.
- Disassembled and reassembled heavy machinery, maintaining operational efficiency
- Safely managed harsh chemicals, minimizing operational downtime and maintaining a clean production environment.
- Ensured sanitization of packaging and processing areas, demonstrating proficiency in disassembling and reassembling complex machinery while handling hazardous chemicals
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Online order filling associate
Walmart
03.2023 - 05.2023
- Fill and dispense online orders
- Have the ability to locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick up
- Ensured customer contentment by consulting and making necessary product adjustments.
- Handled online orders proficiently to ensure customer satisfaction through prompt packaging.
Licensed Health Insurance Agent
HealthPlanOne
05.2022 - 05.2023
- Company Overview: Remote licensed salesperson who represents multiple health insurance companies in various states
- A remote licensed salesperson who represents multiple health insurance companies in various states and presents their products to consumers
- Explains plans and helps the consumer pick the right plan that is most beneficial for them
- Contacting customers through inbound and outbound calls and emails
- Guided clients through complex health insurance options, ensuring optimal coverage selection and fostering long-term customer relationships
- Remote licensed salesperson who represents multiple health insurance companies in various states
Preschool Teacher
La Petite Academy
05.2021 - 07.2022
- Educated students on fundamental concepts such as colors, numbers, letters, and shapes, fostering early cognitive development
- Implemented creative learning methods like arts and crafts, supervised play, and storytelling, enhancing engagement
- Developed personalized learning plans, addressing individual student needs and promoting inclusive education
- Monitored student progress and provided feedback to parents, ensuring continuous improvement and support
Team Lead
Wendy's
02.2020 - 03.2022
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Provided customer service and was involved in training new team members each month
- Quickly and efficiently processed payments and made accurate change
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
Education
High School -
High School for Comteporary Arts
Bronx, NY01.2020
Skills
- Time management
- Customer service
- Microsoft excel
- Microsoft word
- Computer literacy
- Leadership
- Communication skills
- Guest services
- Customer Relationship Management
- Crisis Intervention
- Crisis Management
- Customer care standards
- Customer care experience
- Customer care
- Eldercare
Certification
- Health Insurance License 2-40
- CPR
- Basic First Aid & AED
- Fire Safety
- Working on Child Care Facility Training Hours
- Bloodborne Pathogens
Timeline
Customer Care
Hilton Grand Vacations
12.2024 - Current
Direct Support Lead
Attain, Inc.
09.2023 - 01.2025
Sanitation Worker
Frito-Lay
05.2023 - 08.2023
Online order filling associate
Walmart
03.2023 - 05.2023
Licensed Health Insurance Agent
HealthPlanOne
05.2022 - 05.2023
Preschool Teacher
La Petite Academy
05.2021 - 07.2022
Team Lead
Wendy's
02.2020 - 03.2022
High School -
High School for Comteporary Arts
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