NOHA ROUSHDY
Houston,USA
Summary
Customer Care Advisor known for high productivity and efficient task completion. Specialized in effective communication, problem-solving, and time management skills. Excel in achieving Customer's Satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Care
CMA-CGM Egypt
08.2004 - 07.2024
- Manage lifecycle case management and dispatch cases to back-office team.
- Single entry point for all Customer Care queries.
- Case ownership through the entire lifecycle of interactions with customers.
- Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues within service level agreement.
- Central point to handle exceptions / customer special demands.
- Resolving complaints in case of unexpected shipment disruptions/ issues.
- Addressing customer complaints or concerns in a professional and efficient manner, providing appropriate solutions / alternatives within committed timelines.
- Coordinate with related internal teams and follow up to ensure resolution.
- Face to face meeting with customer to create continuous improvement environment.
Education
Bachelors -
Faculty of Hotels & Tourism
Alexandria, EgyptSkills
- Customer service
- Complaint resolution
- Case management
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
Languages
- Arabic, Mother Tongue
- English, Fluent
Other Information
USA: L2 Visa valid till 2029., USA Driving License., SSN
Timeline
Customer Care
CMA-CGM Egypt
08.2004 - 07.2024
Bachelors -
Faculty of Hotels & Tourism