Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TRISTAN FLORES

Tampa,FL

Summary

Dedicated U.S Army Veteran with active TS/SCI/Poly (Received July 2019). Experienced hard worker ready to learn and contribute to team success. Anti-Terrorism experience. Confident in working in any environment. Skilled at putting together intelligence products, maintaining records and briefing leadership. Advanced abilities in arcmaps and strong capability to adapt to new software and processes. Committed to defending and protecting national interests. Versed in providing administrative support and gathering and analyzing military intelligence and information. Physically fit and motivated individual committed to adhering to army's seven core values.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Monitoring Specialist

Insight Global
Woodbridge, VA
01.2024 - Current
  • Monitored system performance to identify potential issues before they become service impacting.
  • Identified, documented, and tracked incident tickets using HelpNow ticketing system.
  • Assigned resources and tasks to ensure quick resolution of incidents.
  • Created reports on incident trends and metrics for senior management review.
  • Ensured all users were kept informed throughout the duration of an incident or outage.
  • Established communication channels between various departments within the organization in order to facilitate timely collaboration during major incidents.
  • Analyzed data from multiple sources such as logs, databases, application performance monitors, in order to identify potential service impacting events.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
  • Created detailed reports of all monitoring activities on a daily basis.
  • Investigated root cause analysis of reported incidents and provided solutions accordingly.
  • Collaborated with other IT personnel to resolve complex network-related issues quickly and efficiently.
  • Informing Shift Supervisors and MD of ongoing maintenance and outages being worked or tracked
  • Perform Tier 3 Troubleshooting for servers and other user facing issues.
  • Used studio to ensure servers are back up after heartbeat failures or unexpecteded shutdowns shown in SCOM and other monitoring software.
  • Tracked SLA to ensure all agreements were met every month.
  • Viewed and an analyze reports to better team response on critical issues.

Senior Systems Analyst

Compass Point
MacDill AFB, FL
07.2023 - 12.2023
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained positive working relationship with fellow staff and management.

PC Technician

Jacobs
Tampa, FL
02.2023 - 07.2023
  • Oversaw equipment procurement, installation, maintenance and disposal tasks.
  • Monitored, tracked and documented service support activity to assist future problem resolution.
  • Assessed system service needs, diagnosing fixes and lending technical and application support for various configurations and deployments.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Performed computer system, software and peripheral installation, maintenance, troubleshooting and repair to achieve nonstop availability.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Followed SOP for GREY, NIPR, SIPR and SOCRATES systems to ensure successful user workflow.

Help Desk Technician

Quiet Professionals
Tampa, FL
02.2023 - 04.2023
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained positive working relationship with fellow staff and management.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Systems Operator

ManTech
, FL
12.2022 - 01.2023
  • 40 Hours A Week )
  • Liaised with groups to assist in escalations and incident response, triage and resolutions
  • Troubleshot systems stoppages and determined best course of action to maintain system up-time
  • Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation
  • Monitored system and application availability and performance information to support efficient operation
  • Partnered with systems administrators to maintain operating systems and application patch levels
  • Installed, modified and repaired software and hardware to resolve technical issues.

Solar Panel Installer

Tesla
Tampa, FL
09.2021 - 12.2022
  • 50 Hours A Week)
  • Installed solar panels safely in extreme hot and cold weather, in confined crawl spaces and on roofs of multi-story buildings
  • Attended training sessions on new products, installation methodology and safety and proactively kept solar skills current
  • Attended meetings as scheduled and delivered project updates
  • Developed and maintained relationships with potential and existing customers
  • Performed panel installations using specific hand and power tools
  • Pulled wires for electrical needs and put together panel supports
  • Used equipment like skid steers to stage panels
  • Completed site preparation and finishing work by applying carpentry skills
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation
  • Installed solar mounting devices on various types of roofs and inspected finished systems to check functionality and quality of work

Signals Intelligence Analyst

N / US Army
San Angelo, TX
08.2018 - 11.2019
  • 50 Hours A Week )
  • Collected, reviewed and processed intelligence information for senior personnel
  • Supported operational planning and execution of intelligence operations (IO) and military information support operations (MISO), including liaising with other intelligence agencies and operational forces in contribution of future and daily operations
  • Gathered details about enemy, including notable strengths, troop movements and group activities
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries
  • Supported operational planning and execution of intelligence operations (IO) and military information support operations (MISO)
  • Gathered details about enemy forces, troop movements
  • Strengths, tendencies and activities

Education

High School Diploma -

Alonso High School
Tampa, FL
05.2018

Skills

  • Safety measures Top Secret Clearance
  • Teambuilding Quality standards
  • Organization Assessing compliance risk
  • Data management Data evaluation
  • Analytical Incident reporting
  • Threat assessment Storage procedures
  • Updating tracking spreadsheets Conducting risk assessments
  • Conducting briefings Reviewing records
  • Standardizing procedures Report writing
  • Emergency Response
  • Quality Assurance
  • Root Cause Analysis
  • Management collaboration

Certification

  • Department of Defense Cyber Awareness (DOD) - 2022
  • ISC2 SSCP - 2024
  • LPI - Linux Essentials - 2024
  • Axelos ITIL 4 Foundation - 2023
  • CompTIA Sec+ - 2023
  • CompTIA A+ - 2023
  • CompTIA Network+ - 2023
  • CompTIA Secure Infrastructure Specialist - 2023
  • CompTIA IT Operations Specialist - 2023
  • HIPPA and Privacy Act Training - 2022

Timeline

IT Monitoring Specialist

Insight Global
01.2024 - Current

Senior Systems Analyst

Compass Point
07.2023 - 12.2023

PC Technician

Jacobs
02.2023 - 07.2023

Help Desk Technician

Quiet Professionals
02.2023 - 04.2023

Systems Operator

ManTech
12.2022 - 01.2023

Solar Panel Installer

Tesla
09.2021 - 12.2022

Signals Intelligence Analyst

N / US Army
08.2018 - 11.2019

High School Diploma -

Alonso High School

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TRISTAN FLORES