Bernice Lee
Drexel Hill,PA
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Toni's SuperStar Lounge. Proven ability to enhance tenant relations and drive revenue through effective communication and marketing strategies. Skilled in Microsoft Office and time management, consistently delivering results in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Barton Services
Philadelphia, PA
09.2003 - 05.2008
- Conducted regular patrols to enhance campus security
- Verified identification of individuals entering premises
- Monitored surveillance cameras for suspicious activity
- Oversaw CCTV monitoring to ensure compliance with safety protocols
- Maintained security oversight in dining areas during lunch hours
- Ensured safety of individuals in the area
- Assessed environment for potential emergencies
- Supervised building
- Front desk customer service
- Walk around/through campus
- Performed detailed investigations on applicant backgrounds
Assistant General Manager
Toni's SuperStar Lounge
Philadelphia, PA
07.1999 - 04.2003
- Executed marketing strategies to attract prospective tenants and enhance property visibility
- Conducted property showings, facilitating tenant selection and lease agreements
- Managed collection of rent payments from tenants
- Communicated with tenants to address inquiries and resolve issues
- Renting properties
- Sales home base
- Utilized customer relationship management software for tracking interactions
Auto Sales Associate
Toni's Auto Sale
Chicago, IL
07.1998 - 04.2003
- Cultivated client relationships to increase sales opportunities
- Created marketing campaigns to boost brand visibility
- Managed data entry for business accounts to streamline operations
- Strong Work Ethic
- Positive Attitude
- Good Communication Skills
- Time Management Abilities customer
- Coordinated logistics for shipping goods efficiently
- Facilitated communication between drivers and clients for on-time deliveries
Helper
Juanita Daycare Center
Lansdowne, PA
05.1993 - 12.1995
- Cleaning, Facilitated playtime to promote social skills and creativity development., supervise kids, prep for lunch, Supported students in homework completion, improving subject comprehension.
- Assisted with daily care routines for children, ensuring a safe environment.
- Supported teachers in preparing educational materials and activities for students.
- Monitored children's behavior and interactions during playtime to promote positive social skills.
Education
Diploma - CDL-A
All State Career School
Essington, PA01-2026
Credit - Medical billing & Coding
Prism Career institute
Upper Darby, PA06-2011
High school diploma or GED - English and math
William Pennwood School district
Lansdowne, PA06-2003
Skills
- EXCEL (5 years)
- MICROSOFT OFFICE (5 years)
- POWERPOINT (10 years)
- Word Processing (10 years)
- RETAIL SALES (5 years)
- Time management (4 years)
- CUSTOMER SERVICE (10 years)
- FILING (5 years)
- CASH REGISTER (10 years)
- TEAM PLAYER (10 years)
- Cleaning (5 years)
- Communications (9 years)
- Word (10 years)
- Sales Experience
- CCTV, Supervising (5 years)
- Security (5 years)
- Front Desk (4 years)
- Loss Prevention
- Customer service (10 years)
- Microsoft Office
- Surveillance (4 years)
- English (10 years)
- Computer Operation (10 years)
- Interviewing (5 years)
- Organizational Skills (5 years)
- Store management August 2018 Measures a candidate's ability to arrange and manage files or records using a set of rules Full results: Proficient Customer service fit Familiar July 2019 Assesses personality traits that result in high-quality customer service Full results: Familiar Marketing Completed July 2019 Measures a candidate's ability to understand your target audience and how to best communicate with them Full results: Completed Teamwork: Interpersonal skills Familiar May 2019 Resolving disputes, solving team problems, and understanding nonverbal cues Full results: Familiar Work style: Reliability Completed July 2019 Tendency to be dependable and come to work Full results: Completed Scheduling Completed August 2018 Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules Full results: Completed Call center service Completed September 2019 Applying customer service skills in a call center setting Full results: Completed Work style: Conscientiousness Completed June 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting Full results: Completed September 2019 Sales persuasion Full results: Familiar Written communication Completed February 2020 Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed Attention to detail Completed May 2019 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Completed First aid Completed June 2019 Measures a candidate's ability to identify treatments for common medical emergencies Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field
- Management (4 years)
- Typing
- Law Enforcement
- Dispatching (3 years)
- Medical Billing
- Medical Coding
- ICD-9
- Computer networking
- Automotive diagnostics
- Truck dispatcher (1 year)
- Brake Repair
- Automotive Repair
- Oil Change
- HIPAA
- Medical Records
- EMT dispatcher (1 year)
- Limousine dispatcher (2 years)
- Cash management (2 years)
- Medical scheduling (4 years)
- Experience with the SSD/SSI programs (3 years)
- Shipping coordinator (3 years)
- Top secret clearance (2 years)
- CRM software (5 years)
- Remote (5 years)
- Marketing (5 years)
- B2B (5 years)
- AcciClaim and SharePoint (2 years)
- Auto claim (2 years)
- Call center (2 years)
- Telephone Customer Service (10 years)
- Telemarketing (5 years)
- Negotiation
- Salesforce
- Customer relationship management
- Freight
- Tax entry (2 years)
- CRM software (1 year)
- Payroll (1 year)
- Customer service
- Cash handling
- Cash register
- Mobile devices
- Windows
- Front desk
- Operating systems
- Serving
- FMCSA registered
- Third-party logistics
- Transportation management systems
- Sales techniques
- Vehicle inspections
- Safe driving
- Self-motivation and discipline
- Clean MVR
- Vehicle inspection
- Class A commercial Driver’s license
- OTR driving
Certification
- Medical billing certificate
- April 2021 to Present
- ExpertRating Global
- Dispatcher101
- Driver's License
- Additional Information
- Certificate in trucking
- Dispatcher 101
- Freight dispatcher for 1 year
Timeline
Security Guard
Allied Barton Services
09.2003 - 05.2008
Assistant General Manager
Toni's SuperStar Lounge
07.1999 - 04.2003
Auto Sales Associate
Toni's Auto Sale
07.1998 - 04.2003
Helper
Juanita Daycare Center
05.1993 - 12.1995
Diploma - CDL-A
All State Career School
Credit - Medical billing & Coding
Prism Career institute
High school diploma or GED - English and math
William Pennwood School district