John Valero
Miami
Overview
6
6
years of professional experience
Work History
Security Guard
Toscano Dadeland Condominiums
10.2022 - 01.2023
- Do my rounds every hour or so
- Make sure lobby is peaceful
- Good customer service with any guests who ask questions
- Good communication skills with front desk agents
- Make a report on paper at the end of every shift
- Be proficient with technology.
Front Desk Agent
MIA Airport Hotel
02.2022 - 10.2022
- Greet all hotel guests with amazing customer service
- Check in guests as fast as possible while still being professional
- Good communication skills with coworkers and over radio
- Be proficient with technology.
Parking Inspector
Sp+ parking
04.2021 - 01.2022
- Patrols of both of the garages dolphin and flaming in MIA airport
- Elevator checks at start of every shift
- Fill out reports at the end of every position switch
- Look out for any suspicious activity
- Good communication skills over radio.
Front Desk Agent / Office Clerk
Toscano Dadeland Condominiums
06.2020 - 03.2021
- Greeted guests upon their arrival and providing a hospitable welcome
- Recorded client information in the company's guest book or internal database and directed them to their designated rooms
- Received calls and provided outstanding customer service
- Assist in the implementation of emergency procedures and crisis response
- Respond to policy or living community concerns by contacting on-duty staff or Public Safety
- Handled delivery of packages and made sure it was delivered to the guest
- Attended general management meetings
- Complete daily operational checklists
- Respond to Residents emails and help as needed with reservations of rooms, dock, and other services provided by the building
- Distribute posters and letters throughout the public use rooms
- Maintain calendars and make appointments with contractors and staff
- Check in contractors and make sure the information provided is accurate.
Cashier/Bagger/Stacker/warehouse Associate
Sedanos
08.2018 - 01.2020
- Greeted customers and assisted with bagging groceries and loading them into their vehicles
- Operated cash register and processed transactions accurately and efficiently
- Stocked shelves and maintained a clean and organized work environment
- Assisted with receiving and storing merchandise in the warehouse
- Accurately counting and verifying cash transactions
- Handling large amounts of cash responsibly and securely
- Providing excellent customer service during cash transactions.
Bagger/Cashier
Publix
01.2017 - 06.2018
- Greeted customers and assisted with bagging groceries
- Operated cash register and processed transactions accurately
- Maintained cleanliness and organization of checkout area
- Provided friendly and efficient customer service
- Assisted with stocking shelves and maintaining inventory.
Education
High school -
Southwest Miami senior high
Miami, FLSkills
- Bilingual (English/Spanish)
- Excellent Customer Care and Attention (5 years)
- Exceptional computer and typing skills (83 WPM) (9 years)
- Proficient with Microsoft- Word, Excel and PowerPoint (6 years)
- Ability to work under pressure
- Team Collaboration
- Organized and very receptive
- Customer Service
- An ability to prioritize and manage expectations
- A keen eye for detail
- An ability to work independently
- The ability to communicate articulately and efficiently with other people
- Able to handle money accurately
- Ability to work in a fast-paced work environment
Timeline
Security Guard
Toscano Dadeland Condominiums
10.2022 - 01.2023
Front Desk Agent
MIA Airport Hotel
02.2022 - 10.2022
Parking Inspector
Sp+ parking
04.2021 - 01.2022
Front Desk Agent / Office Clerk
Toscano Dadeland Condominiums
06.2020 - 03.2021
Cashier/Bagger/Stacker/warehouse Associate
Sedanos
08.2018 - 01.2020
Bagger/Cashier
Publix
01.2017 - 06.2018
High school -
Southwest Miami senior high