Edwin Pena Jr
The Bronx
Summary
Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Unarmed Security Guard
Security
New York
02.2025 - Current
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to identify security risks and maintain order.
- Responded promptly to incidents, providing assistance and reporting issues.
- Enforced company policies and procedures to uphold security standards.
- Assisted visitors by providing information and directions while maintaining security protocols.
- Observed all entrances for any signs of criminal activities or trespassers.
- Prepared detailed incident reports when required for review by management team members.
- Investigated reported incidents to protect company assets.
Retail Specialist/Ambassador
Krispy Kreme
New York
09.2023 - 10.2025
- Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items
- Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales
- Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction
- Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately
- Collaborating with fellow team members to achieve sales targets, meet store goals, and contribute to a positive team environment
- Maintained product displays to ensure an appealing and organized store environment.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Executed daily cash handling tasks, including register operations and end-of-shift reconciliation.
- Managed daily operations of the store, including opening and closing procedures.
Retail Store Associate
CVS Health
New York
04.2022 - 09.2023
- Provided excellent customer service by anticipating customer needs and demonstrating compassion with all interactions
- Focused on the customer and offering help locating items when needed
- Actively identified and resolved any potential service issues
- Maintained the sales floor by restocking shelves, checking in vendors, and completing inventory management tasks as directed by store manager
- Provided customer support to all departments, ensuring departments are fully stocked and operational while remaining current with all updated services as well as tools
- Assisted customers with product selections and inquiries.
- Maintained inventory levels through regular stock checks.
Restaurant Team Member
Dos Toros Taqueria
New York
10.2021 - 07.2022
- Followed recipes accurately and maintained food preparation processes such as cooking, marinating, seasoning, and grilling meats
- Handled cash and other payments quickly and accurately
- Provided friendly, quality customer service to each guest
- Accurately used prep sheets, position charts, and checklists
- Followed sanitation standards including washing cookware and utensils throughout the day
- Provided excellent customer service in fast-paced dining environment.
- Prepared and assembled food items according to company recipes and standards.
- Maintained cleanliness and organization of workstations throughout shifts.
Education
High School -
Morrison Soundview High School
Bronx, New York, US 09.2013 - 06.2017
Skills
- Communication
- Problem Solving
- Leadership
- Bilingual (English/Spanish)
- Assisting Youth
- Time Management
- Food Safety
- Problem solving
Certificates And Licenses
Food Handler Certification
Languages
Spanish
Professional
Timeline
Unarmed Security Guard
Security
02.2025 - Current
Retail Specialist/Ambassador
Krispy Kreme
09.2023 - 10.2025
Retail Store Associate
CVS Health
04.2022 - 09.2023
Restaurant Team Member
Dos Toros Taqueria
10.2021 - 07.2022
High School -
Morrison Soundview High School
09.2013 - 06.2017