Latia Jenkins
Sterling Heights
Summary
Qualified Master Control Operator with solid background in juvenile detention and rehabilitation. Demonstrated ability to manage challenging situations and foster positive behavioral changes in youth. Proven to implement effective conflict resolution strategies and maintain secure environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Juvenile Detention Specialist/Security Control Room Operator
Wayne County Charter
06.2023 - Current
- Responsible for the supervision and custodial care of a group of youths in the Wayne County Juvenile Detention Facility
- Participate in the care, guidance and recreation of resident youths
- Responsible for observing and following institutional policies, procedures and specific instructions for employees of higher classification, but they have latitude for independent actions in supervising youths
- Supervise and instruct youths in personal hygiene, housekeeping and special detail work within the institution
- Counsel delinquent youths on immediate behavioral problems as they arise
- Supervise meals and maintain records of activities and behavior of youths in their charge
- Report unusual incidents and all injuries to the Supervisor on duty
- Responsible for documentation of youth activities and behavior, maintaining housekeeping supplies and clothing and special detail work in the facility
- Cooperate with Family Independency Agency and internal investigations of alleged abuse
- Transport juveniles as needed
- Perform other related duties as assigned
- Counsel Common mental health concerns in children include anxiety, depression, behavioral disorders, trauma-related issues, and developmental disorders
- Monitored system operations to ensure adherence to safety protocols and operational standards.
- Conducted regular inspections of control systems, identifying potential issues before they escalated.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Lead Compliant and Credentialing Analyst
BLUE CROSS BLUE SHIELD
02.2020 - 03.2023
- Analyzed, researched, resolved and responded to member complaints received through HICS (Health Insurance Complaint System), from the Center of Medicare and Medicaid Services (CMS).
- Interfaced with and secure input subject matter experts and recorded electronically via communication.
- Medical billing and claims processing
- Customer service specialist
- Prior authorizations
Community Outreach Manager
Oak Street Health
04.2018 - 01.2020
- Outside Sales, Created and attended events to engage and recruit individuals, assists individuals with social or psychological challenges by facilitating lifestyle programs and offering them the support they need. Outreach and canvassing
Education
Medical Assistant (Certificate) -
Lawton Career Institute
Warren, MI10.2012
Skills
- Management
- Recruiting
- Kronos
- Interviewing
- ATS
- Research
- Typing
- Talent Acquisition
- Operations Management
- PeopleSoft
- HR Sourcing
- Outside sales
- Time management
- Workday
- Human Resources Management
- Leadership
- Conflict Management
- Payroll
- Hospital
- Sales
- Project management
- Clerical experience
- Workers' Compensation
- Conflict management
- Strategic Planning
- Employee Orientation
- Care plans
- Microsoft Office (5 years)
- Driving
- Negotiation
- Human Resources
- Specialized Surveillance Training
- Succession planning
- Managed Care
- Communication skills
- Microsoft Access
- Human resources
- MS OFFICE (5 years)
- Excel (5 years)
- Administrative experience
- Contracts
- Windows
- Performance Management
- Documentation review
- Computer Networking
- Market Analysis
- Customer service
- Youth counseling
- Positive reinforcement
- Mental health support
- Individualized treatment planning
- Psychosocial assessments
- Family engagement
- Suicide prevention
- Life skills training
- De-escalation techniques
- Anti-bullying strategies
- Substance abuse prevention
- Anger management
- Special needs support
- Peer mediation
- Restorative justice
- Diversion programs
- Sexual assault prevention
- Victim services
- Juvenile law
- Parenting education
- Radio communications
- Security camera monitoring
- Emergency response
- Alarm management
- Dispatching
- Process safety
- Controls monitoring
- Inspection skills
- Documentation skills
- Data entry
- HIPAA compliance
- Background checks
- Provider enrollment
- Data management
- Provider relations
- Insurance procedures
- License verifications
- Community events
- Project outreach plans
- Salesforce
- Marketing
- Outreach processes
- Community engagement
- Public relations
Certification
- Certified Notary Public
- Present
- Administrative Assistant
- Chauffeur License
- January 2023 to Present
- Officiant
- January 2019 to Present
- CNA
- Certified Provider Credentialing Specialist
- Certified Medical Assistant
- CPR Certification
- AED Certification
- Insurance Producer License
- Paralegal Certificate
Additional Information
- Expert in Microsoft Office, with a focus on Excel
- Delegating Work
Timeline
Juvenile Detention Specialist/Security Control Room Operator
Wayne County Charter
06.2023 - Current
Lead Compliant and Credentialing Analyst
BLUE CROSS BLUE SHIELD
02.2020 - 03.2023
Community Outreach Manager
Oak Street Health
04.2018 - 01.2020
Medical Assistant (Certificate) -
Lawton Career Institute
Similar Profiles
Lauren KicklighterLauren Kicklighter
Child Protective Services Investigator at Department of Family and Children Services – Wayne County, GAChild Protective Services Investigator at Department of Family and Children Services – Wayne County, GA
Kalum HalfacreKalum Halfacre
Wayne County Sheriff Deputy at Wayne County Sheriff DepartmentWayne County Sheriff Deputy at Wayne County Sheriff Department
Karen StieberKaren Stieber
Clerical Specialist at Wayne County Sheriff's OfficeClerical Specialist at Wayne County Sheriff's Office
Sara PolesSara Poles
Legal Volunteer at Third Judicial Circuit CourtLegal Volunteer at Third Judicial Circuit Court
Tiffany HuangTiffany Huang
Barista at Starbucks, TargetBarista at Starbucks, Target