CHRISTY ROSTON
Temecula,CA
Summary
With over 20 years of experience, this Sales Consultant and Customer Service Executive demonstrates versatility, success, and approachability. Motivated, persuasive, and consistently professional, consistently going above and beyond to ensure customers receive the utmost respect and exceptional service. Recognized for unwavering reliability, resourcefulness, and consistent achievement of financial goals, distinguishing oneself in the industry.
Overview
19
19
years of professional experience
Work History
SALES and CONTROL ROOM OPERATOR
The Vacation Store
Branson, MO
06.2021 - Current
- Timeshare liquidation sales. Speak with couples one-on-one and assist them in getting out of their timeshares. Also selling a travel club to replace the timeshare option.
- Control room operator successfully coordinates welcome center guest tours, sales staff, gifting, and ticketing to Branson shows and attractions. Facilitate in making everyone feel welcome and valued. Work extensively with the marketing companies to obtain the right tour flow.
SALES CONSULTANT
Southern Glazers Wine And Spirits
Springfield, MO
02.2022 - 02.2023
- Employed extensive knowledge of market dynamics and unique product range to cater to customer demands, expanding the business's consumer reach.
- Sustained neat, visually-pleasing displays to encourage ongoing purchases
- Enhanced customer loyalty through timely issue resolution.
SENIOR CUSTOMER SERVICE MANAGER
Americhek
Mission Viejo, CA
02.2016 - 10.2019
- Conducted comprehensive pre-employment screenings for diverse industries globally.
- Managed investigative interviews with applicants, professional references, and past employers.
- Conducted thorough collection and verification of personal, professional, criminal, and educational documents and verify their accuracy
- Compiled research findings from a range of governmental and industry databases.
- Prepare letters and reports based on objective analysis of findings
- Managed communication flow between team members, candidates, and agencies.
- Assist in selling customized background investigation packages to our clients.
WINE TOUR GUIDE AND DRIVER
Intimate Wine Tours
Napa And Sonoma, CA
06.2013 - 12.2015
- Provided insights into the history of Napa Valley alongside education on wine tasting etiquette.
- Coordinated itineraries and ensured timely appointments. Offered personal recommendations.
- Guaranteed high levels of satisfaction for guests during multi-day excursions in Northern California wine country.
WINE EDUCATOR
Sterling Vineyards /BV Winery/Acacia
Napa, CA
06.2013 - 10.2015
- Developed customized wine education materials for diverse clientele, resulting in increased sales.
- Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
- Established partnerships with renowned sommeliers and industry professionals, enhancing credibility and expertise of our programs.
- Boosted event attendance by coordinating and promoting educational wine seminars.
General Manager
Lane Bryant
Branson, MO
06.2010 - 06.2013
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
GENERAL MANAGER
Blue Olive Restaurant
Branson, MO
01.2006 - 05.2011
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Resulting in the top dining option in town.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery. Extensive, detailed menu education and bar training.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Sociology and Psychology
Missouri State University
Springfield, MO05.1998
Skills
- Strong Interpersonal Skills
- Management
- Customer Service
- Recruiting
- Orientation
- Benefits
- Team Retention
- Relationship Building
- Public Speaking
- Scheduling
- Payroll
- Training
- Conflict Resolution
- Driving Change
- Profit Target Achievement
- Employee Performance Reviews
- Corrective Action Management
- Outlook
- Microsoft
- Excel
- Customer Retention Strategies
- Social Media Platforms
- Supplier Relations
- Workforce Training
- Billing and Payment
- Compliance Requirements
- Sales Strategies
Timeline
SALES CONSULTANT
Southern Glazers Wine And Spirits
02.2022 - 02.2023
SALES and CONTROL ROOM OPERATOR
The Vacation Store
06.2021 - Current
SENIOR CUSTOMER SERVICE MANAGER
Americhek
02.2016 - 10.2019
WINE TOUR GUIDE AND DRIVER
Intimate Wine Tours
06.2013 - 12.2015
WINE EDUCATOR
Sterling Vineyards /BV Winery/Acacia
06.2013 - 10.2015
General Manager
Lane Bryant
06.2010 - 06.2013
GENERAL MANAGER
Blue Olive Restaurant
01.2006 - 05.2011
Bachelor of Science - Sociology and Psychology
Missouri State University