Lillian Williams
USAF Academy,CO
Summary
Meticulous professional, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Military, Law Enforcement and Retail.
Overview
12
12
years of professional experience
Work History
Control Room Operator II
Las Vegas Metropolitan Police Department
Las Vegas, NV
07.2019 - 05.2022
- Used electronic surveillance cameras to watch inmate movement throughout the jail.
- Reviewed video surveillance footage.
- Answered radio calls for emergency or for support from Correctional Officers.
- Operated all facility doors for both North and South Towers of Clark County Detention.
- Proficient in 400 codes
- Participated in oral boards and hiring process for future Control Room Operators.
- Answers the main phone line for the whole facility and directed the calls to the proper channels.
- Maintained an accurate log of emergency events that transpired during the shift on both a log book and a computer program called Elite.
Correctional Officer I
Alaska Department of Corrections
Anchorage, AK
12.2017 - 09.2018
- Determined and assigned 70 or more inmates to appropriate housing
- Searched the building and grounds, living quarters and work areas for contraband
- Notified victims of upcoming inmate releases
- Responded to inquiries from the public, other staff, inmates and visitors
- Created and maintained arrest files on all inmates processed through the jail
- Performed fingerprinting on all arrestees as needed
- Certified on NJIC/NCIC
- Responsible for the daily supervision and custody of Department of Corrections inmates, making sure 80 inmates complied with established facility rules of conduct and behavior
- Established healthy relationships and maintained professional boundaries with the inmates in the facility
- Received and inspected mail, property and funds from visitors on behalf of designated inmates
- Conducted routine and emergency head counts
- Made sure holding areas were cleaned and that inmates were served meals on time
- Booked 40 or more new inmates into facility
- Processed 15 inmates for release
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Issued cleaning supplies, comfort items, laundry and all basic meals
- Completed intake paperwork, fingerprints, searches
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel
- Escorted 10 or more inmates to cells, court, hospitals and medical appointments
- Tracked 80 inmates through head counts, visitor logs and scheduled activities
Laborer/Stocker
Army and Air Force Exchange Service
JBER, AK
09.2015 - 02.2016
- Kept work areas clean, neat and organized for maximum productivity
- Removed all debris and packaging from boxes and disposed of them properly
- Maintained neat, orderly and safe work space
- Blocked and faced products on displays and shelves in accordance with company policy
- Ensured that shelves were fully stocked at all times
- Greeted customers and showed them where to find requested products
- Moved new inventory to sales floor and arranged on shelves or other displays in attractive manner
- Responded to customer requests and directed to merchandise
- Shared best practices for sales and customer service with other team members to help improve store’s efficiency
- Responded to customer concerns with friendly and knowledgeable service
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
- Cleaned and organized store, including checkout desk and displays
- Increased sales by at least 10% by closely monitoring products that were within one week of its expiration and marking them down for quick sale. Prior to my time there these products were not monitored and it all had to be sent back creating loss of sale for AAFES.
Detention Officer
Anne Arundel County Detention Center
Annapolis, MD
12.2013 - 02.2014
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted meal distribution for 100 or more inmates.
- Regularly conducted security and sanitation checks.
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Monitored security camera system day and night to protect lives and property.
- Verified each individual’s right to enter restricted areas and denied access to unauthorized persons.
- Processed and logged accurate and detailed incident reports.
Detention Officer
Maricopa County Sheriff's Office
Phoenix, AZ
10.2007 - 10.2011
- Regularly conducted security and sanitation checks.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Responded quickly and effectively to all security violations and duress alarms.
- Processed and logged accurate and detailed incident reports.
- Responded to calls in both routine and emergency situations.
- Monitored security camera system day and night to protect lives and property.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Investigated all security and safety violations.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Conducted routine and emergency head counts.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Oversaw 144 adult males in jail facility setting.
- Responded to inquiries from public, other staff, inmates and visitors.
- Physically restrained inmates when disturbances required physical intervention.
- Maintained custody and control of 72 inmates housed in Special Management Unit (SMU).
- Determined and assigned inmates to appropriate housing.
- Established healthy relationships and maintained professional boundaries with resident offenders in institution.
- Conducted perimeter checks daily.
Store Associate
Army and Air Force Exchange Service
RAF Lakenheath, United Kingdom
10.2006 - 02.2007
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended alternative items if product was out of stock.
- Communicated all store initiatives and promotions to customers to generate return business.
- Worked night and weekend shifts during holiday season.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Greeted customers entering store to ascertain what each customer wanted or needed.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Described product to customers and accurately explained details and care of merchandise.
Store Worker
Defense Commissary Agency
RAF Lakenheath, United Kingdom
10.2005 - 03.2006
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Followed merchandising guidelines to present visually appealing displays.
- Realigned merchandise throughout assigned section to give shelves and racks a professional appeal.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Unboxed product and placed on shelves in an attractive manner according to layout guidelines.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Removed all boxes and related trash from the sales floor.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Aircraft Armament Systems Specialist
United States Air Force
RAF Lakenheath, United Kingdom
11.2001 - 09.2004
- Inspected, maintained and repaired aircraft mechanical and electrical systems.
- Serviced aircraft guns and assembled and tested air-launched guided missiles.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Trained in use of tear gas and explosives.
- Loaded air-to-air and air-to-ground munitions.
- Loaded chaff and flare.
- Monitored parts and tools department and placed orders for maintenance supplies on consistent basis.
- Managed maintenance tracking on all Precision Measurement Equipment (PME) items in weapons back shop.
- Documented all inspection and maintenance actions in aircraft forms.
Education
BA - Psychology
University of Arizona Global College
Tempe, AZAssociate of Science - Computer Systems Design and Programming
AMA-CLC
Philippines1999
Certificate - Detention Services
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ2008
Skills
- Task prioritization
- Excellent verbal and written communication
- Quick learner
- Strong interpersonal skills
- Team-oriented
- Supervisory skills
- Highly ethical
- Dependable and professional
- Customer service skills
- Multi-tasker
Timeline
Control Room Operator II
Las Vegas Metropolitan Police Department
07.2019 - 05.2022
Correctional Officer I
Alaska Department of Corrections
12.2017 - 09.2018
Laborer/Stocker
Army and Air Force Exchange Service
09.2015 - 02.2016
Detention Officer
Anne Arundel County Detention Center
12.2013 - 02.2014
Detention Officer
Maricopa County Sheriff's Office
10.2007 - 10.2011
Store Associate
Army and Air Force Exchange Service
10.2006 - 02.2007
Store Worker
Defense Commissary Agency
10.2005 - 03.2006
Aircraft Armament Systems Specialist
United States Air Force
11.2001 - 09.2004
BA - Psychology
University of Arizona Global College
Associate of Science - Computer Systems Design and Programming
AMA-CLC
Certificate - Detention Services
Maricopa Community Colleges - Rio Salado Community College
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