Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Allison Ford

College Station

Summary

Results-driven professional focused on enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Demonstrates exceptional active listening and multitasking skills.

Overview

5
5
years of professional experience

Work History

Server

Alpine Haus
New Braunfels
06.2024 - 08.2025
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Coordinated with team members during busy shifts to optimize service flow.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Hostess Trainer

Mcadoos Seafood
New Braunfels
01.2022 - 04.2024
  • Trained new host staff on greeting and seating procedures.
  • Monitored guest flow and adjusted seating arrangements for optimal service.
  • Implemented hospitality best practices to enhance guest experiences consistently.
  • Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.

Soccer Referee

Nbysa
new braunfels
03.2020 - 06.2023
  • Enforced rules and regulations during matches for fair play.
  • Communicated effectively with players and coaches to resolve disputes.
  • Maintained accurate records of match incidents and player behavior reports.
  • Recorded scores and match statistics accurately.
  • Maintained up-to-date knowledge of soccer laws, rules, regulations, techniques, strategies, tactics, and sportsmanship principles.

Education

Bachelor of Science - Biology

Blinn College
Brenham, TX

Skills

  • Data analysis
  • Customer service
  • Time management
  • Multitasking and organization
  • Composed demeanor
  • Memory retention

Affiliations

  • College athlete
  • Involved church goer
  • Journaling

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Server

Alpine Haus
06.2024 - 08.2025

Hostess Trainer

Mcadoos Seafood
01.2022 - 04.2024

Soccer Referee

Nbysa
03.2020 - 06.2023

Bachelor of Science - Biology

Blinn College

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