Implementation Project Specialist with a proven track record at managing complex projects and driving client satisfaction. Expert in project lifecycle management and strategic thinking, successfully aligning corporate programs with business goals.
Work History
Implementation Project Specialist
2 Years 10 Months
Cintas | 01.2024 - Current
Direct end-to-end enterprise onboarding and multi-site program rollouts for our largest enterprise clients, including major brands like Best Buy and Jiffy Lube.
Concurrently manage a portfolio of 15–20 complex projects across various stages of the implementation lifecycle.
Partner with enterprise sales teams to scope, hand off, and execute complex account requirements from kickoff to go-live.
Lead client-facing discovery sessions to align tailored corporate programs with strategic business goals.
Cross-functionally align global supply chain, marketing, billing, and field operations to streamline logistics and meet milestones.
Track project execution, resource allocation, and customer data utilizing CRM, SAP, and Smartsheet.
Maintain high client satisfaction throughout the implementation lifecycle by resolving operational issues and ensuring service excellence.
Collaborate with sales, operations, and service teams to resolve project-related customer requirements.
Sales Representative
1 Year 10 Months
Cintas | 03.2022 - 01.2024
Completed full sales cycle process from lead generation to customer onboarding.
Utilized CRM software to manage client information, track leads, and monitor sales progress.
Conducted in person consultative sales presentations with customers to discuss needs, tailor solutions, prepare pricing proposals and close deals.
Generated additional sales opportunities with upselling and cross-selling with other divisions within company.
Strategic Accounts Representative
1 Year 2 Months
West Coast Medical Resources | 01.2021 - 03.2022
Closed deals and achieved monthly targets.
Sourced new sales opportunities through inbound lead follow-up and outbound cold calls.
Managed over 60 geographical territory accounts.
Appraised inventory and generated the estimated company revenue.
Identified sales opportunities for new and existing customers.