Allison Freeman

Customer support: answering incoming calls from members and their family. Handling issues related to orders or their equipment and account service services. Troubleshooting and activations. Helping members navigate their online portals testing their systems. De-escalating calls from frustrated members or family members. Offering add-on products to existing account accounts.

• Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
• Managed order processing and tracking using CRM software to enhance workflow accuracy.
• Trained new team members on customer service protocols and best practices for effective support.
• Implemented feedback mechanisms to identify areas for service improvement and enhance client experience.
• First Call resolution

• Met customer call guidelines for service levels, handle time and productivity.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Updated account information to maintain customer records.
• Cross-trained and provided backup support for organizational leadership.
• Always meeting my performance goals each month.
• First call resolution always 80 percent and above.
• Provided assistance to faculty and staff by teaching classes, conducting orientation programs and issuing transcripts.
• Chosen to mentor the new hires.
• Helped when customers were eligible for upgrades or just phone shopping.

• Maintained membership database, ensuring that all information was current and accurate.
• Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
• Trained and mentored new sales representatives.
• Developed and implemented sales strategies to increase profits.

• Diagnosed lawn and garden issues and recommended targeted solutions.
• Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Swept hard surface floors using broom or push broom dust mop.
• Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
• Damp-mopped hard floors to clean and remove residue or spillage.
• Sanitized break area kitchen counters, tables and sinks.

• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Managed workflow scheduling, data entry and accuracy verification for large data projects.

• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Stocked phlebotomy cart or carrier with appropriate supplies.