Josie Boyter
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Skills
- Team- and detail-oriented
- Adaptable
- Self-starter
- Work Prioritization
- Customer Relationship Management
- Product and Service Knowledge
- Issue and Complaint Resolution
- Document and Records Management
- Customer Data Confidentiality
- Policies and Procedures Adherence
- Grammatical, Contextual, and Layout Editing
- Remote Office Availability
Work History
Member Support Specialist
NexRep - Teladoc
10.2023 - Current
- Aid members with HIPAA verification, technical troubleshooting, and scheduling appointments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer requests.
Companion and Scheduler
Sisters For Seniors
10.2017 - 04.2019
- Assisted Alzheimer's client to support independence and well-being.
- Assisted with daily living activities, running errands, and household chores.
- Provided transportation and appointments management.
- Created employee and client schedules as needed.
Realtor
Real Estate Agency
06.2015 - 05.2017
- Guided buyers, sellers, and renters through the real estate process from initiation to closing.
- Negotiated, facilitated, and managed purchases and sales.
- Resolved client concerns related to transactions to maintain high satisfaction ratings.
Executive Management Assistant
Tennessee Valley Authority
07.2011 - 12.2011
- Assisted Customer Relations Executive Vice President and Senior Advisor in all aspects of business operations.
- Created and maintained documentation.
- Planned and coordinated meetings.
- Managed schedules, projects and travel as well as internal and external communications.
Management Assistant
Tennessee Valley Authority
07.2009 - 05.2011
- Supported the Distributor Delivery Team, including the Manager, Regional Managers, and 14 additional team members.
- Created and updated records and files to maintain document compliance.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed internal schedules, travel, and projects in addition to external communications.
Administrative Assistant
UnitedHealthcare
03.2009 - 05.2009
- Supported 2009 HEDIS project.
- Created, maintained, and distributed project documentation and communicated with healthcare providers to procure information.
Administrative Assistant to the Controller
Ceres Terminals Incorporated
08.2007 - 10.2008
- Executed record filing system to improve document organization and management.
- Created and processed expense reports.
- Drafted and processed checks.
- Managed schedules, travel, email, and phones.
- Liaised with external customers, vendors, and auditors.
Secretary II
Austin Peay State University
06.2005 - 08.2007
- Managed and supported the office of the School of Agriculture and Geosciences, including the Director, 10 faculty members, 2 staff members, 2 student office workers, 5 student lab assistants, and countless student majors.
- Prepared budgets, forms, and invoices.
- Created and processed expense reports.
- Registered students and troubleshot student scheduling issues.
- Coordinated creation and distribution of marketing materials.
- Managed schedules, travel, email, and phones.
Education
Master of Arts - Communications
Austin Peay State University
TennesseeBachelor of Science - Speech Communication Education
Austin Peay State University
TennesseeTimeline
Member Support Specialist
NexRep - Teladoc
10.2023 - Current
Companion and Scheduler
Sisters For Seniors
10.2017 - 04.2019
Realtor
Real Estate Agency
06.2015 - 05.2017
Executive Management Assistant
Tennessee Valley Authority
07.2011 - 12.2011
Management Assistant
Tennessee Valley Authority
07.2009 - 05.2011
Administrative Assistant
UnitedHealthcare
03.2009 - 05.2009
Administrative Assistant to the Controller
Ceres Terminals Incorporated
08.2007 - 10.2008
Secretary II
Austin Peay State University
06.2005 - 08.2007
Master of Arts - Communications
Austin Peay State University
Bachelor of Science - Speech Communication Education
Austin Peay State University
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