ALLISON GARCIA
Metairie
Summary
Hardworking individual with 30 years experience in the automotive industry. Skilled from answering the phone when scheduling in . Keeping customers updated after writing the estimate and throughout the entire process until the job is done.
Overview
35
35
years of professional experience
Work History
Autobody Appraiser
Rivertown Collision
07.2021 - 10.2024
- Excellent customer service qualities.
- Work well with co-workers.
- Have a good working relationship with Insurance Companies
- Work on CCC management system
- Worked with DRP's such as State Farm, Allstate,USAA
- Developed quality control skills
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Answered customer questions and provided information about findings.
- Maintained high work volume and tight deadlines.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Documented condition and special features to provide accurate estimations.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Developed strong professional relationships with clients, during the appraisal process.
- Managed and motivated employees to be productive and engaged in work.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Payroll processing
- Ordering Parts
- Receiving Parts
- Managed Money/payments
- Coordinate with Ins and Wrecker operations
- Accounts Receivable
- Invoicing
- Scheduling
- Working with Insurance Companies , documenting photos and invoices for supplements.
- Finalized paperwork,(final bill)
Auto Appraiser/Office Manager
Gerber Collision Center/ Bought Out Champs Collisi
11.1989 - 07.2021
- Excellent customer service qualities.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with customers
- Enhanced team productivity by effectively overseeing daily workflow.
- Work well with co-workers.
- Have a good working relationship with Insurance Companies
- Work on CCC management system
- Worked with DRP's such as State Farm, Allstate,USAA
- Developed quality control skills
- Data Entry
- Enhanced customer satisfaction by efficiently appraising vehicle damages and providing accurate repair estimates.
- Quality Control Process
- Expedited claim resolutions by effectively negotiating with insurance adjusters on behalf of clients.
- Scheduling
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Ordered parts
- Checked in Parts
Skills
- CCC Estimating
- Quickbooks
- Microsoft
- Data entry
- Customer relations
- Works well with co-workers
- Works well with Insurance Companies
- DRP's (State Farm, Allstate,USAA)
- Blueprinting
- Processing photos and invoices for supplement
- Problem resolution
- I-Car certified
- Payment processing
- Customer satisfaction
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Order processing
- Prioritization
- Quality control
- Filing
- Clerical support
- Accounts receivable
- Complaint resolution
- Order parts
- Receiving parts
- Invoicing
- Payroll processing
Timeline
Autobody Appraiser
Rivertown Collision
07.2021 - 10.2024
Auto Appraiser/Office Manager
Gerber Collision Center/ Bought Out Champs Collisi
11.1989 - 07.2021