Brittany Caulfield
Huntington Beach,CA
Summary
Experienced Customer Care Director with 16+ Years in Collision Repair. Proven track record of delivering excellent customer service and managing teams to both exceed customer expectations and streamline operations in a complex, fast-moving work environment.
Overview
16
16
years of professional experience
Work History
Director of Customer Care
Fix Auto
, CA
04.2008 - 07.2024
- Oversaw Customer Care Operations across 4 Fix Auto Locations
- Handled all billing, appointments, and insurance claims for customers,
ensuring the process was smooth and pleasant for customers - Posting invoices and accounts receivables, Statements
- Managed the entire customer care team to ensure customer care agents
were productive, effective, and satisfied with their roles - Significantly decreased complaints and improved customer satisfaction by
implementing a custom check-in and check-out process that made the
process clear and simple for customers - Improved Customer overall satisfaction by 50%
- Customer Care Vehicle Post Repair Quality Control Auditor
- Increased customer sales by 40%
- Social Media
- Supply Ordering
- Kept the shop clean and organized for a clean and welcoming environment
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Oversaw various departments within the organization
Social Media Manager
Tail Spin Bracelets
01.2015 - 01.2022
- Managed all social media for a boutique horse keepsake company
- Drove a significant portion of the company's revenue through effective social media campaigns
Education
High School Degree -
Canyon High School
Anaheim, CA06-2007
Skills
- Final QC
- CCC One Management System
- CCC Estimating
- Mitchell Connect
- Word
- PowerPoint
- Excel
- Outlook
- Uber Business
- Podium
- Social Media Management
- Content Creation and design
- Customer Service
- Director Management
Affiliations
- OC Animal Care
- 4 Paws Strong
- Foster and rescue animals off the street
- TNR Program
- Donate Regularly
Timeline
Social Media Manager
Tail Spin Bracelets
01.2015 - 01.2022
Director of Customer Care
Fix Auto
04.2008 - 07.2024
High School Degree -
Canyon High School
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