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Work History
Education
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6d

Allison Gattone

Tampa,United States

Quote

I am the wisest man alive, for I know one thing, and that is that I know nothing.
Socrates

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

Remote

Important To Me

Career advancementWork from home optionPersonal development programs

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Successful CSA with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

6
6
years of professional experience

Work History

Senior Customer Service Associate

SCLiquidator
Renote
01.2022 - Current
  • Lead the implementation and management of Monday.com for project tracking, enhancing team productivity and ensuring alignment with business objectives
  • Utilize Pipedrive CRM to streamline customer interactions, maintain detailed records, and support sales strategies
  • Develop AI bots and scripts to automate processes, reducing manual workload and improving operational efficiency
  • Craft and execute targeted email marketing campaigns, significantly increasing customer engagement and attracting new business
  • Organize and manage comprehensive file systems in Google Drive, ensuring optimal accessibility and data integrity.
  • Managed incoming tasks of up to 30 a day.

Digital Client Service Manager

Beasley Media Group
Remote
05.2020 - 01.2022
  • Spearheaded targeted advertising campaigns and content optimization across multiple platforms, achieving a 20% boost in digital media engagement
  • Implemented training programs and process improvements, resulting in a 15% increase in customer satisfaction ratings.
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.

Freelance Graphic Designer

Self-employeed
04.2018 - Current
  • Successfully collaborated with diverse clients, translating brand identities into visually compelling designs
  • Maintained and nurtured long-term client relationships, leading to repeat business and referrals
  • Managed multiple projects efficiently, meeting tight deadlines without compromising quality.
  • Managed about 2 clients a day with incoming printing and drawing designs.

Education

No Degree - Business Admin

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Project Management: Mondaycom, Asana
  • Customer Relationship Management (CRM): Pipedrive
  • Digital Marketing: Email Marketing, SEO Strategies
  • Technical Skills: AI Bot Development, Scripting, Data Organization (Google Drive)
  • Design: Graphic Design, Web Design, Photography, Layout Design
  • Other: Cross-Functional Team Collaboration, Effective Communication, Time Management, Microsoft Office Suite
  • Administrative Support
  • Office Management

Accomplishments

  • Prepared and distributed payroll for staff of 24 direct reports.
  • Achieved 80% increase of productivity by introducing Monday.com for management at SCL.
  • Girl Scouts Gold Award Recipient, 04/01/14, 07/01/16, Completed a major community service project, demonstrating project management and leadership., Coordinated with community organizations to implement the project, enhancing collaboration skills., Developed a sustainable initiative, showcasing long-term planning and execution abilities.

Volunteer Experience

  • Zaban Battered Women's Shelter, 08/01/08, 07/01/16, Assisted with daily operations, providing support to residents., Organized donation drives and coordinated volunteer activities., Developed empathetic communication skills, enhancing ability to work with diverse populations.
  • Girl Scouts of America, 08/01/10, 08/01/14, Led troop activities, promoting leadership and teamwork among members., Organized community service projects, fostering a sense of responsibility and civic engagement., Mentored younger scouts, developing coaching and mentoring skills.
  • Devotion to Girl Scouts, 2016, Participated in various leadership roles, promoting personal growth and leadership development., Earned multiple badges and awards, demonstrating commitment and achievement., Developed strong organizational and teamwork skills through various scouting activities.

Professional References

  • Luz Fernandez, Director of Digital Client Services, Beasley Media Group, (786) 362-1297, luz.fernandez@bbgi.com
  • Cynthia Heathcoe, Current Employer, SCLiquidator, (561) 827-4311, cynthia@scliquidator.com
  • Joyce Palm, General Manager, Gulfview Hotel, (727) 446-3400, joyce@gulfviewhotel.com
  • John Tilghman, Owner, Tune Up The Manly Salon, (813) 398-4005, john.tilghman@tiltedconcepts.com
  • Amar Patel, General Manager, Country Inn and Suites, gm759@icarehotels.com
  • Julie Smith, Office Manager, LGI Homes, julie.smith@lgihomes.com

Software

Mondaycom

ChatGPT

Meta Business

Canva

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Allison Gattone