Dynamic individual with hands-on experience in fast paced environments and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
09.2022 - 11.2024
Supervised pharmacy technicians and coordinated day-to-day assignments.
Stocked, labeled, and inventoried medication to keep accurate records.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Operations Manager
CVS Pharmacy
10.2017 - 09.2022
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Clinical Technician
Saint Barnabas Medical Center
04.2009 - 08.2017
Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
Improved patient satisfaction with compassionate bedside manner and clear communication skills.
Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
Education
Certification - Medical Assistance
Eastwick College
Nutley, NJ
09-2009
High School Diploma -
Belleville High School
Belleville, NJ
06-2008
Skills
Problem-solving skills
Advanced math skills
FDA and HIPAA compliance
Heartsaver CPR AED
Reliability
Timeline
Lead Pharmacy Technician
CVS Pharmacy
09.2022 - 11.2024
Operations Manager
CVS Pharmacy
10.2017 - 09.2022
Clinical Technician
Saint Barnabas Medical Center
04.2009 - 08.2017
Certification - Medical Assistance
Eastwick College
High School Diploma -
Belleville High School
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