Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Allison Genegrasso

Allison Genegrasso

Summerville,SC

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

15
15
years of professional experience

Work History

Project Manager

Motorola Solutions Inc.
08.2022 - 06.2023
  • Worked with development team to create and maintain project documentation, including project plans, status reports, and change logs
  • Worked with our Product Managers to ensure engineering work plans are properly integrated and coordinated to ensure control of the overall program is maintained
  • Worked closely with all team members and external stakeholders to ensure engineering projects are effectively executed and meet all project goals
  • Worked closely with engineering teams through routine analysis of project status, highlight project risks and identify effective mitigation strategies to ensure program quality and schedule deadlines are met
  • Worked with the software development team to ensure bugs, fixes and upgrades were implemented
  • In situations that require a hybrid Agile approach - using good judgment and skill to develop a project management approach that is suitable to achieve the project goals within designated project constraints
  • Appropriate escalation any of the project management triple constants which cannot be met with vetted mitigations the working team supports
  • Support regular engineering project reviews with complete and accurate project reports
  • Provide instruction/support to other staff in project management discipline
  • Contribute to the establishment and advancement of disciplined program management principles and practices within the engineering environment
  • Solid foundation in networking concepts including but not limited to routing, switching, IP addressing and internet routing protocols

Procurement Specialist

Motorola Solutions Inc.
02.2019 - 08.2022
  • Charted long-term commercial strategic direction for Procurement's involvement in Motorola Solutions' Services business.
  • Cultivated and sustained relationships with internal clients and key stakeholders including Operations, Engineering, Legal, Accounting, and Finance by recognizing and addressing purchasing/contracting needs.
  • Identify sourcing opportunities to gain internal buy-in from clients and stakeholders.
  • Streamlined supply chain sourcing lifecycle to minimize risk and reduce expenses.
  • Established and fortified professional, effective, mutually advantageous working relationships with customers, vendors, and internal organization.

Service Delivery Manager

EXTREME NETWORKS
Schaumburg, USA
01.2016 - 10.2018
  • Company Overview: Acquired WLAN Division from Zebra
  • Analyze, design, and implement changes to points of interaction between the customer, vendors and the company to enhance customer experience with company services and products
  • Oversee customer satisfaction and contractual obligations for assigned accounts
  • Acted as primary contact for the client and company resources
  • Negotiated as primary interface with 2 key customers expertly securing $31MM deal in addition to $12MM deal
  • Owned Managed Service Contracts Compliance for large enterprise customers along with overseeing all financials, maintaining customer relationships, vendor management, QoS, service delivery and sales and engineering support as well as identifying growth opportunities, resulting in meeting key performance indicators (KPIs) and service-level agreements (SLAs)
  • These efforts ensured optimal customer satisfaction and support for growth and goals of the road map
  • Fostered harmonious, collaborative culture to maximize revenue opportunities as well as outcomes for company, vendors and customers as a result of creating effective and mutually beneficial working relationships, delivering continuous improvements and devising strategies to improve operational efficiencies
  • Acquired WLAN Division from Zebra

Senior Customer Experience Manager

ZEBRA TECHNOLOGIES INTERNATIONAL LLC
Lincolnshire, USA
04.2015 - 10.2016
  • Company Overview: Acquired WLAN Division from MSI
  • Built strategic customer relationships delivering company services within customer and vendor portfolios and resolving all operational escalations
  • Served as liaison between customer, vendor and company perfecting art of advocacy and balance
  • Identified additional growth opportunities and collaborated with appropriate business teams to ensure action was taken
  • Gained profitability from projects and services, while maintaining integrity and customer satisfaction for Global Support Services, Sales, and Regional Sales, due to successfully executing plans
  • Boosted operational performance of all parties significantly as a result of dynamic leadership and direction for all Zebra third parties, subcontractors, and Channel Partners and executing superior services delivery
  • Anticipated future strategic requirements for customers, and expedited best practice CSAT, SLA, and margin
  • Being named and known as one of the top companies providing overall customer satisfaction and maintaining contractual obligations surpassing agreed upon SLA's and reporting
  • Determined customer and partner needs for service innovation opportunities through fostering relationships which allowed seamless incorporation of needs into portfolio management teams
  • Coordinated and guided local and centralized delivery capabilities meeting customer contract and SLA requirements, including territory and vertical delivery preparedness
  • Acquired WLAN Division from MSI

PreSales Business Manager - Global Solutions & Services

Motorola Solutions Inc.
06.2012 - 04.2015
  • Directed all phases of RFP, SOW, and proposal management from initial planning to final delivery.
  • Oversaw full development cycle by guiding cross-functional teams to final product sign-off.
  • Executed effective project management, minimizing risks and aligning with customer goals.
  • Delivered expertise in crafting detailed Statements of Work for large-scale projects, boosting productivity.
  • Accelerated strategies and managed associated costs in coordination with stakeholders.
  • Discovered growth opportunities, anticipated necessary resources, and developed thorough project schedules to ensure effective solution implementation.
  • Ensured adherence to project management best practices, maintaining consistency in solution implementation and key contract negotiation requirements.
  • Contributed significantly to Wireless Infrastructure Deployment, securing $18.9MM and $30MM.

Education

Associate's - Business Administration

Raritan Valley Community College
Branchburg, NJ

Skills

  • Kissflow
  • Planview
  • MS Project
  • Oracle
  • SFDC
  • Google Workspace
  • Airtable
  • MS Office
  • Connectwise
  • Public Safety
  • HPE/Nvidia
  • Cisco/SmartNet
  • ITIL
  • SaaS
  • SLA's/KPI's
  • Service NOW
  • NOC/SOC
  • Jira
  • Azure
  • Cloud Computing

Interests

Pawfect Pawcare LLC, Owner

MRMTC Lady Angler of the year 2009

Timeline

Project Manager

Motorola Solutions Inc.
08.2022 - 06.2023

Procurement Specialist

Motorola Solutions Inc.
02.2019 - 08.2022

Service Delivery Manager

EXTREME NETWORKS
01.2016 - 10.2018

Senior Customer Experience Manager

ZEBRA TECHNOLOGIES INTERNATIONAL LLC
04.2015 - 10.2016

PreSales Business Manager - Global Solutions & Services

Motorola Solutions Inc.
06.2012 - 04.2015

Associate's - Business Administration

Raritan Valley Community College

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Allison Genegrasso