Allison Gonzalez
Miami,FL
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation, and business needs. Effective multitasker and clear communicator with three years in the hospitality industry. Experience managing a front desk team of guest service specialists.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
KW Property Management & Consulting
04.2023 - 06.2024
- Greeting residents and guests by providing general help and responding to inquiries and complaints promptly and efficiently
- Creating schedules, approving time off, and providing feedback and training
- Overseeing daily operations, ensuring the staff attended to any resident/guest request or need
- Train and coach front desk staff
- Maintained a clean and organized front desk area.
Front Desk Receptionist
First Service Residential
02.2021 - 07.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated
- Made appointments and processed payments.
After School Counselor
Boys and Girls Club of America
09.2019 - 01.2021
- Built productive, lasting connections with individual students and parents
- Organized and supervised recreational activities to promote children's physical, mental, and social development
- Met with students, parents, and administrators to address and resolve students' behavioral and academic issues
- Observed and monitored children's play activities to promote a healthy, safe environment
- Led new staff in guidance activities in classrooms and small group settings.
Education
Bachelor of Science Degree in Hospitality Management - Hospitality Management
Florida International University
Miami, FLAssociate in Criminal Justice Administration - Criminal Justice Administration
Florida International University
Miami, FLHigh School Diploma -
Coral Gables Senior High
Coral Gables, FL05.2019
Skills
- Guest Relations
- Time Management
- Problem-solving skills
- Staff Training and Development
- Team building proficiency
- Data Entry Efficiency
- Customer Service Management
Volunteer
- S.O.B.E, Events
- Annual children's galas
- Sponsored events
Softwareskills
- Microsoft Office
- Social media
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
KW Property Management & Consulting
04.2023 - 06.2024
Front Desk Receptionist
First Service Residential
02.2021 - 07.2021
After School Counselor
Boys and Girls Club of America
09.2019 - 01.2021
Bachelor of Science Degree in Hospitality Management - Hospitality Management
Florida International University
Associate in Criminal Justice Administration - Criminal Justice Administration
Florida International University
High School Diploma -
Coral Gables Senior High
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