Allison Goodenough
Pell City,AL
Summary
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
15
15
years of professional experience
Work History
Service Writer
Alabama Tractor
03.2025 - Current
- Managed customer service inquiries and ensured accurate documentation of service requests.
- Coordinated with technicians to prioritize workflow and improve service delivery efficiency.
- Presented different repair options to customers to help each person make appropriate choices.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Logged work orders and change orders into [Software] database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Sales Service Specialist
Vulcan Industries
07.2015 - 11.2024
- Home Depot dept- DTS customer contact – product information, tracking answers, product questions
- Enter orders, analyze stock availability, determine DTS shipments
- Assist project management/ sales staff with daily task as needed
- Siegel Display / Customer service - answer calls, take phone orders, process credit cards, multiple emails to determine customers wants and needs.
- Create sales orders, purchase orders, from the beginning of order to shipping of the order
- Assist sales with estimates and reports
- Answer main phone line, direct calls and answer questions
Substitute teacher
Kelly Services
04.2014 - 05.2015
- Work with children of all ages and backgrounds
- Follow lesson plans and directions left by the teacher
- Being adaptive to all situations and behaviors
- Manage situations with students with confidence and assurance
Telecommunication Operator
St. Clair County Commission
11.2013 - 02.2014
- Answer incoming calls and direct to the appropriate help
- Answer and maintain contact with on duty officers
- Write and record all actions from phone calls and officers
- Run and record warrants and background checks
Senior Consultant
Thirty-One Gifts
04.2008 - 08.2013
- Growing direct sales company specializing in purses and organizational products for women.
- Running my own home business and managing consultants
Richey's Grocery
06.2011 - 02.2013
- Maintain the front of the store and customer service
- Handle any questions from customers
- Handle and maintain the cash register and gas pumps
- Work cash and credit card machine
Sales Associate
Books for His Flock
01.1999 - 01.2002
- Assist Customers with questions and locating items in the store
- Manage the cash register and maintain transactions
- Create Displays, organize and arrange merchandise
- Inventory Merchandise as it come into the store
Photographer
Olson Photography
01.1996 - 01.1998
- Onsite sports photographer, little league individual and team portraits, indoor and outdoor
- Manage the schedule between the teams and photographers
- Handle schedule delays and concerned parents
Timeline
Service Writer
Alabama Tractor
03.2025 - Current
Sales Service Specialist
Vulcan Industries
07.2015 - 11.2024
Substitute teacher
Kelly Services
04.2014 - 05.2015
Telecommunication Operator
St. Clair County Commission
11.2013 - 02.2014
Richey's Grocery
06.2011 - 02.2013
Senior Consultant
Thirty-One Gifts
04.2008 - 08.2013
Sales Associate
Books for His Flock
01.1999 - 01.2002
Photographer
Olson Photography
01.1996 - 01.1998
undefined
Memphis State University
Bachelors of Fine Art -
Corcoran School of Art
Education
Bachelors of Fine Art -
Corcoran School of Art
01.1999
undefined
Memphis State University
01.1995
Skills
- Skilled in Salesforce and GSS integration
- Skilled in data management with Excel and document creation in Word
- Dependable individual
- Customer engagement
- Rapidly acquires new skills
- Order management
- Client support
- Data organization
- Strong organization
- Communicating with clients
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse