CRYSTAL FRY
Thompson
Summary
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results.
Overview
12
12
years of professional experience
Work History
Service Writer
Dave Syverson Auto Center
Albert Lea, MN
12.2024 - 03.2026
- Managed customer service inquiries, enhancing client satisfaction through effective communication.
- Coordinated service appointments, optimizing workflow and reducing customer wait times.
- Processed repair orders, ensuring accuracy in billing and documentation of services rendered.
- Collaborated with technicians to assess vehicle issues, facilitating timely repairs and maintenance recommendations.
Assistant Service Manager
Motor Inn/Coleman Automotive
Spirit Lake, IA
01.2024 - 12.2024
- Oversee daily service operations to ensure efficient and effective service. Lead, mentor, and motivate a team of service professionals to achieve performance targets. Develop and implement service policies and procedures to enhance efficiency. Analyze service metrics to identify areas for improvement. Handle escalated customer issues and ensure timely resolution. Coordinate with different departments to ensure seamless delivery. Maintain up-to-date knowledge of industry trends and best practices.
Warranty Administrator
Kemna Auto Center
Algona, IA
11.2022 - 12.2023
- Managed warranty claims for GM, Chrysler, and Ford. Coordinated with manufacturers while providing exceptional customer service. Documented claims, filed and submitted paperwork, and followed up on claim statuses. Strong communication skills allowed me to effectively collaborate with manufacturers and service advisors to resolve any issues that arose.
Warranty Administrator
Southern Chrysler Dodge
Lufkin, TX
09.2020 - 11.2022
- Responsible for managing and processing warranty claims for vehicles serviced at the dealership or service center. Worked closely with service technicians to ensure the necessary documentation was accurately completed in a timely manner. Communicated with the manufacturer to obtain authorization for warranty repairs and resolve any issue related to claims processing. Maintained accurate records of all warranty claims and ensured claims were processed. Excellent attention to detail and the ability to work well in a fast-paced environment.
Service Writer
Southern Chrysler Dodge
Lufkin, TX
08.2016 - 09.2020
- Greeted customers upon arrival at the dealership. Showcased vehicles and explained their features and warranties. Answered questions about vehicles and financing options. Negotiated vehicle prices and trade-in values. Coordinated with the finance department to determine each customer’s eligibility to ensure customer satisfaction. Prepared and filed appropriate paperwork upon the finalization of a sale or trade-in.
Finance Secretary
Community Honda
Baytown, TX
09.2014 - 07.2016
- Assisted Finance Managers with any clerical duties. Communicated with Finance Managers regarding deals. Communicated with various lenders to get loans/leases funded in a timely manner. Prepared and kept an accurate record of all receipts and payment authorizations. Processed and filed paperwork. Friendly, professional, courteous, and efficient when working with customers and fellow employees.
Education
Diploma -
Apple Springs High School
05.2010
Skills
- Salesforce
- Upselling
- Time Management
- Customer Service
- Technical Support
- Project Management
- Problem-Solving / Decision Making
- Data Analysis
- Record preparation
- Customer needs assessments
- Teamwork and collaboration
- Customer relations
- Service standard compliance
- Policies and procedures adherence
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
COMPUTER PROFICIENCIES
Type 56 wpm, Live Chat, Microsoft Office, Google Drive, Spreadsheets | OS X | Windows | iOS |
Timeline
Service Writer
Dave Syverson Auto Center
12.2024 - 03.2026
Assistant Service Manager
Motor Inn/Coleman Automotive
01.2024 - 12.2024
Warranty Administrator
Kemna Auto Center
11.2022 - 12.2023
Warranty Administrator
Southern Chrysler Dodge
09.2020 - 11.2022
Service Writer
Southern Chrysler Dodge
08.2016 - 09.2020
Finance Secretary
Community Honda
09.2014 - 07.2016
Diploma -
Apple Springs High School