CRISTI NYE
Manteca,CA
Summary
Detail-oriented professional with excellent follow-up practices and strong verbal and written communication skills for effective phone interactions. Adaptable and self-driven individual excelling in fast-paced environments while upholding professional standards at all organizational levels. Experienced customer service coordinator/service writer with 23+ years in a high-volume truck shop, skilled in independent work and teamwork.
Overview
22
22
years of professional experience
Work History
Service Writer
Delta Truck Center
03.2021 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Streamlined repair order processes for increased efficiency and productivity.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Responded proactively and positively to rapid change.
Customer Service Coordinator
Ryder Transportation
04.2003 - 12.2020
- I improved the quality and consistency of customer service communications and meet the customers expectations.
- I perform customer relation activities to include customer interface, issue resolution and customer satisfaction.
- I execute customer communication pertaining to maintenance scheduling and follow up, breakdowns and vehicle status updates.
- I enhance branch productivity through effective work scheduling and planning.
- I create repair order tasks and updated the work planning sheet.
- I review the maintenance reports to identify and schedule preventive maintenance, repair campaigns and vehicles requiring follow ups.
- I coordinated outside repairs with vendors and customers.
- I provide a resource that allows the management team to effectively manage shop operations.
- I contribute to cost through effective planning, inventory planning and warranty.
- I execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and receiving parts/service invoices.
- I effectively handle all incoming shop calls.
- I perform clerical duties within the shop operations which include vehicle maintenance files, processing accounts payable and creating repair orders for the technicians.
Direct Sales
Passion Parties
01.2010 - 12.2015
- Established successful in-home business specializing in direct sales.
- Trained, inspired, and mentored a team of 50 women.
- Generated $100,000 in product sales annually for three consecutive years.
Skills
- Customer Service
- Front Desk
- Management
- Order Entry
- Store Management Experience
- Inside Sales
- Office Management
- Cold Calling
- Outside Sales
- Direct Sales
- Sales Management
- Office Administration
- Vehicle Maintenance
- Negotiation
- Upselling
- Salesforce
- Order preparation
- Schedule coordination
- Cost estimates
- Customer service expertise
- Effective writing
- Automotive industry experience
- Strong organization
- Communicating with clients
- Appointment scheduling
- Service upsells
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Timeline
Service Writer
Delta Truck Center
03.2021 - Current
Direct Sales
Passion Parties
01.2010 - 12.2015
Customer Service Coordinator
Ryder Transportation
04.2003 - 12.2020