CHRISTOPHER FOSTER

• Creating service appointments
• Greeting customers in a timely manner
• Coordinated and thorough
• CDK knowledge
• Writing estimates to provide them to a customer including labor, parts and tax.
• General Motors certified
• Meeting sales goals

• Customer service needs, sales and making sure customers left in a safe reliable vehicle.
• Ensured compliance with safety regulations and company policies.

• Developed new customer service procedures, increasing the quality and efficiency of customer service evidenced by increase guest service surveys
• Delegate work to technicians based on knowledge and skill
• Adhering to strict safety rules/practices
• OSHA and safety education planning for staff
• Communicated effective communication about emergencies and risk management.
• Performance management
• Effective team/personal training
• Filling in as team player whenever needed in any occupancy
• Pay plan development
• Effective labor rates

• Utilized business tactics, including the value of expense vs. profit. I was an automotive service advisor, handling many customer concerns and finding quick decisions to assist the customers and the dealership.
• OSHA certified, Chevrolet safety certified, and BG oriented and educated.
• Managed basic customer insurance claims.
• Prepared customer invoices and progressed payments.

• Basic automotive repair needs, including oil changes, tire rotations, and NYS inspections.
• Promoted to pre-delivery new car inspections and used vehicle inspections.
• Promoted to an 'A' line technician.
• Promoted to service writer and assistant manager.
• Excelling with very high CSI records throughout. Customer point of contact for any complaints, needs, or questions.
• Contacting American -Honda directly for warranty repair authorization.
• Managing New York State inspection stickers and machine upkeep, including their point of contact.
• Helped create and organize customers. Introduction to facility seminars held monthly.
• Assisted in training of the Business Development Center.

Trained newly hired service advisors, the face of the dealership for technician and customer needs, warranty, and internal.