Amber Misuraco
Milwaukee,WI
Summary
Dependable professional with a strong foundation in customer service, schedule managing and team leadership. Expertise in scheduling, employee training, and maintaining organized records to enhance operational efficiency. Committed to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Writer
Walmart
01.2025 - Current
- Assist customers with scheduling and service needs.
- Process payments and perform cashier responsibilities.
- Maintain organized records and documentation.
- Stock merchandise and support daily operations.
- Deliver excellent customer service in a fast-paced environment.
Team Lead
Molly Maid
02.2019 - 08.2025
- Supervised and trained new employees.
- Created and managed daily employee schedules.
- Scheduled new customer appointments and rescheduled existing appointments.
- Coordinated routes and adjusted schedules to meet customer and staffing needs.
- Communicated with customers regarding appointments, services, and concerns.
- Processed customer payments and maintained accurate records.
- Maintained high standards of cleaning, sanitation, and customer satisfaction.
- Monitored team performance and ensured quality control.
Lead Teacher
KinderCare
11.2021 - 04.2022
- Cared for infants, toddlers, and preschool-aged children.
- Developed lesson plans and educational activities.
- Maintained daily routines and classroom organization.
- Prepared meals and snacks.
- Ensured a clean and safe learning environment.
- Communicated with parents regarding children's progress.
Education
Bachelor of Science - Criminal Justice, Business
Southern New Hampshire University
01-2028
High School Diploma -
Audubon Technology and Communication High School
01-2018
Skills
- Customer Service
- Team Leadership
- Employee Training
- Scheduling
- Appointment Management
- Cash & Payment Handling
- Microsoft Word
- Communication
- Problem Solving
- Time Management
- Multitasking
- Cleaning & Sanitation
- Chemical Handling
- Team Collaboration
- Organization
Timeline
Service Writer
Walmart
01.2025 - Current
Lead Teacher
KinderCare
11.2021 - 04.2022
Team Lead
Molly Maid
02.2019 - 08.2025
Bachelor of Science - Criminal Justice, Business
Southern New Hampshire University
High School Diploma -
Audubon Technology and Communication High School