SPENCER FORSMO
West Allis
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Service Writer
Audi north shore
Brown Deer
09.2025 - Current
- Managed service appointments for customers at a luxury automotive dealership.
- Assisted technicians by clearly documenting service requirements and customer concerns.
- Coordinated with parts department to ensure timely availability of necessary components.
- Updated customer records in the dealership management system accurately and promptly.
- Prepared detailed quotes for services and repairs based on vehicle inspections.
- Ensured compliance with dealership policies and procedures during all service interactions.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Assistant Service Manager
Toyota of Brookfield
Brookfield
03.2023 - 09.2025
- Greet and meet customers at their cars and provide a warm introduction to the dealership, writing repair order for both main shop and express technicians, update customer information as needed, initial vehicle inspections and minor hands on assistance when needed for repairs, provide timely updates and recommendations for additional repairs, process paperwork for customer pay, internal, and warranty paperwork.
- Provide insight and for the what, when, and why if the repairs needed for the vehicle.
- Provide additional assistance to valet, shuttle drivers, technicians, and management as needed.
- Assisted in managing service department operations at a leading automotive dealership.
- Facilitated communication between customers and service technicians for clarity on repairs.
- Maintained accurate records of service history and customer interactions in management systems.
- Assigned tasks to technicians based on their skill level and experience.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Created training plans for new employees entering the service department.
CNC Machinist
GWS Tool Group-Northlake
Hartland
06.2022 - 02.2023
- Maintained excellent production levels by performing regular [daily] inspections on equipment.
- Checked the functionality and quality of products and subassemblies.
- Kept a close eye on the equipment in order to detect and report malfunctions and avoid accidents.
- Was in charge of preparing and maintaining production reports as well as personnel records.
- Drills, cutters, dies, guides, and holding devices were all aligned properly.
- Daily work was planned, scheduled, and delegated by me.
- Operated CNC machines for precision part manufacturing.
- Interpreted blueprints and technical drawings for accurate setup.
- Collaborated with team members to optimize workflow and efficiency.
- Adjusted machine parameters based on specifications and material types.
- Maintained a clean and organized work environment for safety compliance.
- Replace cutting tools according to job requirements; inspect tool condition regularly for wear and damage.
Head Marketer
Tundraland Home Improvements
Waukesha
04.2021 - 06.2022
- Event and direct lead generation for the company sales team
- $345,000 in sales from lead gathering (roughly 8 months)
- Statewide traveling for both lead gathering and promotion events
- Currently launching Tundraland Tiktok account, producing original content, promotion of brand image and customer interaction/ engagement
- Developed comprehensive marketing strategies for home improvement products and services.
- Managed digital marketing campaigns across social media platforms and websites.
- Collaborated with sales teams to align marketing efforts with business goals.
- Conducted market research to identify customer needs and industry trends.
- Oversaw content creation for promotional materials and online platforms.
Education
High School Diploma -
Wauwatosa West High School
Wauwatosa, WI 01.2012 - 01/2016
Some College (No Degree) - Marketing And Advertising
University of Wisconsin-Milwaukee
Milwaukee, WISkills
- Business operations
- Product expertise
- Organization
- Order management
- Supervision
- Sales expertise
- Product and service sales
- Client Development
- Communications
- Service planning
- Sales reporting
- Interpersonal skills
- Service appointment management
- Repair order writing
- Vehicle inspection
- Parts coordination
- Workflow optimization
- Documentation accuracy
- Problem solving
- Conflict resolution
- Warranty claims processing
- Invoice filing
- Automotive industry experience
Timeline
Service Writer
Audi north shore
09.2025 - Current
Assistant Service Manager
Toyota of Brookfield
03.2023 - 09.2025
CNC Machinist
GWS Tool Group-Northlake
06.2022 - 02.2023
Head Marketer
Tundraland Home Improvements
04.2021 - 06.2022
High School Diploma -
Wauwatosa West High School
01.2012 - 01/2016
Some College (No Degree) - Marketing And Advertising
University of Wisconsin-Milwaukee