COURTNEY COLEY
Auto Lube Express
Smackover,Arkansas
16
years of professional experience
Problem solver and motivator of teams. Exceptional at creating a friendly, welcoming environment for customers and coworkers. Reliable. Does not take off work excessively. Shows up for work on time and ready to work. Personable. Hard working, driven to bring best overall outcomes for the task at hand by focusing on the solutions. Actively listens to others while thinking outside the box for most efficient plan to implement when problem solving.
Work History
Service Writer
1 Year 8 Months- Managed customer service inquiries and ensured timely resolution of issues.
- Coordinated service scheduling and workflow to optimize technician efficiency.
- Developed detailed service estimates and communicated effectively with customers.
- Oversaw parts inventory management, ordering and ensuring availability for service operations.
- Increased repeat business with exceptional customer service skills.
- Reduced wait times for customers by effectively managing schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, building trust and loyalty among clientele.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Assistant Manager
8 Years 5 Months- Made a point of emphasizing quick and friendly customer service.
- Planned marketing initiatives and tapped into my referral network to promote business development.
- Management praised me for being a quick and efficient worker.
- Completed cash transactions in a timely and accurate manner.
- Calculated charges, issued table checks, and took customer payments.
- Managed.
- Received deliveries and signed off on the items I had received.
- Oversaw employee training and retraining in order to improve performance and business results.
- Was in charge of balancing, handling cash, processing credit card payment batches, and making bank deposits.
- Was able to establish positive vendor relationships.
- Rewarded and reprimanded coworkers.
- Was in charge of customer service, which included training employees, overseeing operations, and quickly resolving issues.
- Was in charge of maintaining store equipment such as computers, printers, and fax machines.
- Kept track of everything.
- Ensured that all responsibilities for the Auto Lube Express were effectively handled when part owner/manager was unavailable.
Administrative Assistant
3 Years- Inbound phone calls, mail, and faxes were managed and directed appropriately by me.
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
- Processed paper work and electronic order forms to warehouse.
- Used microsoft office to process invoices and expenses.
- Got signatures on financial documents and invoices, both internal and external.
- Developed and maintained detailed administrative processes and procedures to increase efficiency and accuracy.
Keyholder/Associate
1 Year 1 Month- Devised and implemented sales promotions and advertising campaigns to increase profits and attract new customers.
- Reviewed sales reports in order to identify and improve sales performance, as well as to support inventory management.
- Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
- Returned change and currency and processed debit and credit card payments.
Education
Associate of Arts - General Studies
Automotive Service Technology - Automotive Engineering
Skills
Strategic planning
Staff management
Data collection and analysis
Business Administration
Customer rapport
Customer service-focused
Business Strategy
Strong organization
Processing warranties
Communicating with clients
Warranty processing
Product and service sales
Maintaining status reports
Warranty claims processing
Invoice filing
Teamwork and collaboration
Store maintenance
Computer skills
Professional telephone demeanor
Relationship building
Complaint investigation
Route management
Multi-line phone talent
Calm and professional under pressure
Reliability
Effective communication
Active listening
Additional Information
Overall objective is to grow in all aspects of my life. I am looking for an opportunity to work hard, earn my way while learning and being an employee that brings personal accountability as well as a strong work ethic to the workplace.
Timeline
Service Writer
United Ag and Turf/ John Deere
12.2024 - CurrentRead More
Assistant Manager
Auto Lube Express
03.2018 - CurrentRead More
Administrative Assistant
LoneOak Maintenance
01.2012 - 01.2015Read More
Keyholder/Associate
Chicos
04.2010 - 05.2011Read More
South Arkansas College
Associate of Arts from General Studies
Read More
South Arkansas Community College
Automotive Service Technology from Automotive Engineering
Read More