Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DeMon Level

Houston,TX

Summary

Dynamic leader with 15+ years of experience managing projects for diverse customers, including Union Pacific Railroad Perishable Operations. Highly skilled in supporting service to a fleet of 4,500 assets across multiple locations, driving revenue growth and delivering technical training. Analyzing customer needs and providing technical expertise in refrigeration services, cultivates strong relationships with customers, technical teams, and staff. Possess sound judgment, decision-making skills, and an encouraging management style. Adept at team building, leading, motivating, and excellent customer relations. Contributes to company success through independent decision-making and sound judgment. Dedicated to enhancing employee engagement and boosting performance through training, monitoring, and morale-building.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Writer

Thermo King Corporation
07.2024 - Current
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Director of Finance

Innovative Enterprise
10.2019 - 02.2024
  • Identifying and procuring vehicles for resale to public
  • Ensure all scheduled filings and documentation are submitted on time
  • Conduct remote meetings to ensure company goals and standards are being met.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Optimized cash flow management through diligent monitoring of receivables, payables, and investment activities.
  • Streamlined financial reporting processes by implementing more efficient software systems and optimizing data management.

Branch/Service Manager

MCT Companies
06.2020 - 02.2024
  • Spearheaded the opening of a brick-and-mortar location, increasing revenue and brand visibility
  • Led strategic business planning, established new accounts, worked with vendors, and increased revenue through effective collection efforts
  • Managed all phases of technician growth including hiring, training, and job performance reviews
  • Supervised 9 technicians performing work on transport refrigeration units including, RV's, and coach buses
  • Guided the purchasing of parts department products, and specialized tools to complete projects
  • Handled customers' complaints and questions with the utmost professionalism to restore satisfaction and maintain loyalty to the branch
  • Processed payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance
  • Developed market insights, identified opportunities to increase market share, and promoted aftermarket parts to the customer base.

Working Supervisor

MCT Companies
10.2008 - 06.2020
  • Worked with Union Pacific's Asset Management and Perishable Operations Division
  • Managed and supported teams in two remote locations
  • Supervised and disbursed 9 employees to repair refrigeration units in diverse locations
  • Built a high-performing service team to ensure maximum number refrigerated rail cars and trailers released daily.

Education

Associate of Science - HVAC Installation And Repair

San Joaquin Valley College

Skills

  • Management
  • Operations
  • Railcar Refrigeration
  • Telematics
  • Technical expertise TRU's
  • Revenue Growth
  • Sales
  • Client Relations
  • Procurement
  • Inventory Control
  • Payroll, Billing & Collections
  • Human Resources
  • Training & Coaching
  • Strategic Planning
  • Project Management
  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking

Certification

  • E-rail Safe Certification, 06/2023
  • Universal EPA Certification, 10/2007

Timeline

Service Writer

Thermo King Corporation
07.2024 - Current

Branch/Service Manager

MCT Companies
06.2020 - 02.2024

Director of Finance

Innovative Enterprise
10.2019 - 02.2024

Working Supervisor

MCT Companies
10.2008 - 06.2020

Associate of Science - HVAC Installation And Repair

San Joaquin Valley College

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