Allison Grant
Greenfield,MA
Summary
Dedicated candidate with expert team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and ensure both client care and policy-compliance. Culturally-competent and experienced in working with clients and staff from a wife variety of backgrounds. Possess a particular expertise in identifying client risk factors, trafficking prevention, and Office of Refugee Resettlement policy.
Overview
3
3
years of professional experience
Work History
Case Management Supervisor
Endeavors
09.2023 - 11.2023
- Oversaw a team of 12 case managers with a capacity of 96 cases.
- Reviewed all cases for quality and corrections via individual review and random audits.
- Consistently ensured team was in compliance with all Office of Refugee Resettlement policies.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Developed case management training materials.
- Provided coaching to staff on effective case management and client care.
Reception & Placement Case Manager
Ethiopian Community Development Council
06.2023 - 09.2023
- Develops and implements comprehensive case management plans to address client needs and goals.
- Coordinates services with other agencies, community-based organizations, and healthcare professionals to ensure client wellbeing.
- Assisted clients in navigating housing, legal services, medical care, and public benefits.
- Conducts home visits to assess housing suitability, client safety, and client emotional and physical wellbeing.
- Submits all necessary referrals to internal and external service providers.
Campaign Supervisor
Migrant Forum In Asia
02.2023 - 09.2023
- Interviews, hires, and onboards new staff.
- Performs quality control checks on team deliverables.
- Coordinates with Campaign Director to ensure all team deadlines are met.
- Educates stakeholders about labor trafficking and abuse of migrant domestic workers in Hong Kong and Singapore.
- Lobbies for protective policies and practices for migrant domestic workers.
- Researches public and private financial institutions.
Remote Reunification Case Manager
Endeavors
06.2021 - 10.2022
- Managed a caseload of up to 14 unaccompanied minors in Office of Refugee Resettlement shelter care.
- Interviewed minors, sponsors, and family in country of origin.
- Screened minors and sponsors for human trafficking, abuse, and neglect risk-factors.
- Verified identity documents with foreign consulates.
- Submitted home study and release recommendations to the Office of Refugee Resettlement.
- Worked with Home Study and Post-Release Services Workers to ensure safe release of minors.
- Employed a culturally-sensitive and trauma-informed approach with all minors and their families.
ESL Paraprofessional and Spanish Interpreter
Hadley Public Schools
11.2020 - 05.2021
Education
Master of Arts - Refugee Protection And Forced Migration Studies
University of London - School of Advanced Study
London, UK06.2024
Bachelor of Arts - Spanish
University of Massachusetts Amherst
Amherst, MA05.2021
Bachelor of Arts - Communication Disorders
University of Massachusetts, Amherst
Amherst, MA05.2021
Skills
- Spanish
- Microsoft Suite
- Adobe Acrobat
- UAC Portal
- Tableau
- Staff Management
- Case Planning and Management
- Quality Assurance
Professional Development
- Caring for Newly Arrived Afghans (2023, University of Minnesota)
- Family Finding and Mobility Mapping (2023, ORR)
- SOAR to Health and Wellness (2021, OTIP)
- Trauma Informed Care (2021, OTIP)
Timeline
Case Management Supervisor
Endeavors
09.2023 - 11.2023
Reception & Placement Case Manager
Ethiopian Community Development Council
06.2023 - 09.2023
Campaign Supervisor
Migrant Forum In Asia
02.2023 - 09.2023
Remote Reunification Case Manager
Endeavors
06.2021 - 10.2022
ESL Paraprofessional and Spanish Interpreter
Hadley Public Schools
11.2020 - 05.2021
Master of Arts - Refugee Protection And Forced Migration Studies
University of London - School of Advanced Study
Bachelor of Arts - Spanish
University of Massachusetts Amherst
Bachelor of Arts - Communication Disorders
University of Massachusetts, Amherst