Jacquelyn Skalamera
Levittown,PA
Summary
Hard-working individual who has strong time-management and customer service skills. Has the ability to work well in a team and can work well under pressure. Known for being a fast learner and having a positive attitude. Currently looking for part-time work in the food service industry.
Overview
25
25
years of professional experience
Work History
Case Management Supervisor
Accord Care
Southampton, PA
09.2020 - Current
- Coordinated client assessments and developed personalized care plans to address individual needs and improve client outcomes.
- Supervised case management team to ensure quality service delivery.
- Facilitated training sessions for new case managers on best practices, enhancing team knowledge and service delivery.
- Reviewed case documentation for compliance with regulatory standards, ensuring adherence to policies and safeguarding client welfare.
- Collaborated with healthcare providers to enhance client support services.
- Conducted regular team meetings to discuss client progress and challenges.
Training Manager & Server
Nifty Fifty's
Bensalem, PA
09.2000 - 01.2007
- Conducted new hire orientation and trained employees to ensure smooth onboarding and integration into team.
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience and satisfaction.
- Served food and beverages to guests during dining service. and beverages while ensuring guest satisfaction throughout the meal.
- Took orders accurately and communicated them to kitchen staff promptly.
- Executed opening and closing duties, including setting up dining area and restocking supplies, to maintain operational efficiency.
Education
BSW - Social Work
Temple University
Philadelphia, PA06-2007
Skills
- Team building
- Problem solving
- Client advocacy
- Effective communication
- Time management
- Exceptional customer service
- People person
- Good listener
- Multi-tasking
- Empathetic
Timeline
Case Management Supervisor
Accord Care
09.2020 - Current
Training Manager & Server
Nifty Fifty's
09.2000 - 01.2007
BSW - Social Work
Temple University