Allison Grazia
Chesterland
Summary
Results-driven professional skilled in client communication, documentation accuracy, and process improvement. Proven track record in developing individualized service plans and securing successful placements. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Job Coach
H.O.P.E Works
Cleveland
09.2025 - Current
- Develop and implement individualized service plans with clear documentation and measurable outcomes.
- Coordinated with employers, staff, and clients to secure successful placements and facilitate smooth onboarding.
- Monitored performance and addressed barriers to success to enhance client outcomes.
- Communicate with multiple stakeholders to ensure continuity of services.
- Maintain accurate progress records and compliance documentation. Trained staff on standardized procedures to streamline workflow and ensure compliance.
- Assisted clients in identifying career goals and developing actionable plans.
Social Media Coordinator
The Sisters of Notre Dame
Chardon, OH
12.2023 - 09.2025
- Developed and managed content calendars to align with organizational goals and enhance engagement.
- Tracked performance metrics and generated reports to evaluate social media effectiveness.
- Collaborated with internal departments to ensure clear and accurate communication across channels.
- Responded promptly to inquiries and maintained organized communication records
- Monitored social media channels for trends, audience engagement, and brand sentiment.
- Developed and executed engaging social media content strategies across multiple platforms.
- Created visual assets using graphic design tools to enhance social media presence.
Event Planning & PR Intern
Rebecca Adele PR & Events
Solon, OH
08.2023 - 12.2023
- Coordinated logistics for large-scale events, ensuring adherence to timelines and smooth execution.
- Managed scheduling and vendor communication to facilitate seamless operational details.
- Drafted professional communications and supported on-site coordination for event success
- Maintained social media channels, creating engaging content to increase audience engagement.
- Helped plan and execute private, company, and client events.
- Assisted in the organization of promotional events, boosting brand recognition and engagement.
- Edited internal communications materials including newsletters, ensuring consistency in tone, style, and message alignment with company values.
Assistant Wedding Coordinator
Saluti Events
Cleveland, OH
01.2019 - 08.2023
- Coordinated 30+ events, ensuring schedules and budgets were met, resulting in seamless execution.
- Managed documentation and vendor communications, facilitating smooth event operations.
- Streamlined workflow in fast-paced environments, enhancing team responsiveness and client satisfaction.
- Developed timelines and schedules to optimize event flow and vendor coordination.
- Assisted in vendor selection and negotiation, fostering strong relationships with local suppliers.
- Managed inventory of event supplies, maintaining organization and readiness for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Collaborated with clients to create personalized wedding visions, incorporating their unique tastes and preferences into each event.
- Developed strong relationships with clients, earning repeat business and referrals through exceptional service and attention to detail.
Certified Ophthalmic Technician
Cleveland Clinic Cole Eye Institute
Beachwood, OH
01.2017 - 07.2018
- Provided primary ophthalmic care to patients while supporting physician during examinations.
- Performed complete ophthalmic history and preliminary exams and subspecialty tests.
- Evaluated patients' eye health through observation of pupils and visual acuity.
- Prepared patients for ophthalmology examinations by dilating pupils and assessing changes in visual acuity and intraocular pressure.
- Conducted visual field tests and retinal imaging to support diagnosis.
- Assisted ophthalmologists in conducting patient examinations and diagnostic procedures.
Education
Bachelor of Science - Journalism & Promotional Communication
Cleveland State University
Cleveland, OH12-2023
Skills
- Data gathering
- Customer service
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Computer proficiency
- Microsoft outlook
- Documentation
- Microsoft Office Suite
- Administrative support
- Customer support
Timeline
Job Coach
H.O.P.E Works
09.2025 - Current
Social Media Coordinator
The Sisters of Notre Dame
12.2023 - 09.2025
Event Planning & PR Intern
Rebecca Adele PR & Events
08.2023 - 12.2023
Assistant Wedding Coordinator
Saluti Events
01.2019 - 08.2023
Certified Ophthalmic Technician
Cleveland Clinic Cole Eye Institute
01.2017 - 07.2018
Bachelor of Science - Journalism & Promotional Communication
Cleveland State University