ALLISON GROMAN
North Brunswick
Summary
Experienced customer service representative with a strong commitment to delivering outstanding customer service, driving sales, and managing accounts. Adept in utilizing CRM software and excelling in multitasking, organization, communication, and interpersonal skills. With 10 years of industry experience, consistently strives to provide exceptional service and build lasting relationships with customers.
Overview
11
11
years of professional experience
2
2
Certification
Work History
Social Media Manager/instructor
Cko kickboxing
11.2024 - Current
- Instruct kickboxing classes
- Managed new prospects and sales, driving engagement and revenue growth.
Personal Trainer/Nutrition Coach
Independent Contractor Services
08.2017 - Current
- Designed tailored fitness programs to assist clients in reaching their goals.
- Facilitated assessments to evaluate progress.
CSR III remote
TTEC
01.2024 - 08.2024
- Delivered exceptional customer service by managing calls for MTA AND PORT AUTHORITY.
- Demonstrated exceptional organizational skills while handling data entry, payment processing, and DMV queries.
Customer Service Representative
Healthy Directions, PLLC
07.2020 - 01.2024
- Handled all aspects of account management, including payment processing and returns, successfully.
- Product knowledge
Customer Service Representative
One Stop building services
08.2014 - 06.2020
- Handled substantial inbound communication through calls and emails, consistently surpassing established targets.
- Recorded all customer interactions in CRM system for future reference.
Education
Boot Camp - Data analytics
Coursera
03.2025
Online course - Sports science
International Sports Sciences Association
03.2025
Some college - Psychology and pre allied health
Bucks County Community College
Perkasie, PA10.2009
Skills
- Oracle
- Communication skills
- Account management
- Multitasking
- Customer retention
- Organizational skills
- Interpersonal skills
- Data Entry
Certification
- CPR/AED, 07/01/24, Present, ISSA
- Certified Nutritionist, 11/01/24, 11/01/26, ISSA
- Certified Personal Trainer, 08/01/24, 08/01/26, ISSA
Timeline
Social Media Manager/instructor
Cko kickboxing
11.2024 - Current
CSR III remote
TTEC
01.2024 - 08.2024
Customer Service Representative
Healthy Directions, PLLC
07.2020 - 01.2024
Personal Trainer/Nutrition Coach
Independent Contractor Services
08.2017 - Current
Customer Service Representative
One Stop building services
08.2014 - 06.2020
Boot Camp - Data analytics
Coursera
Online course - Sports science
International Sports Sciences Association
Some college - Psychology and pre allied health
Bucks County Community College
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