Sabrina Vallina
Summary
Personable and results-driven professional with strong foundation in marketing principles and sales strategies. Equipped with comprehensive knowledge of market analysis and customer relationship management, demonstrating proficiency in digital marketing and sales forecasting. Committed to driving growth and increasing revenue through innovative marketing campaigns and strategic sales initiatives.
Overview
4
4
years of professional experience
Work History
Social Media Manager/Pilates Instructor/Front Desk Receptionist
Nofar Method
05.2024 - Current
- Build connections with each client by being warm and friendly to make their experience even more enjoyable
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Learn routines, anatomy, modifications, and other necessary elements to becoming a successful pilates instructor
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Trained new personnel regarding company operations, policies and services.
VIP Host/Doorman
Medium Cool Cocktail Lounge
06.2023 - Current
- Expanded the revenue of the lounge by over $500,000 through table sales.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Streamlined reservation processes for increased efficiency, leading to improved customer satisfaction ratings.
- Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
- Maintained detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations.
- Promoted business loyalty by fostering positive customer relationships.
Hostess/Cocktail Server
Papi Steak
12.2022 - 07.2023
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Instructor/Studio Manager/Marketing Coordinator
9Round Fitness
04.2021 - 11.2022
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Earned 'Trainer of the Year' award through hard work and dedication to the business.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Optimized digital marketing efforts through SEO techniques and engaging multimedia content creation.
- Developed successful marketing strategies for fitness services, leading to increased revenue for the gym facility.
General Manager
Pure Barre
01.2022 - 07.2022
- Converted over 50 prospects into dedicated clients within the first month of the business opening, resulting in a $25,000+ increase in annual income
- Manage all studio responsibilities including but not limited to Corporate SOPs, memberships, staff training, staff scheduling, studio retail, studio policies and procedures, and studio budget/financial planning.
- Strategically and effectively manage marketing campaigns utilizing Social Media, the studio CRM, and Grassroots Marketing to generate leads and aid in the conversion process.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enhanced customer engagement through targeted experiential marketing events and promotions.
Education
Bachelor of Science - Psychology, Criminology
Florida State University
Tallahassee, FLSkills
- Native Spanish speaker
- Teamwork-oriented
- Social Media Management
- Interpersonal Communication Skills
- Social media marketing
- Staff management
- Customer relationship management (CRM)
- Brand promotion
- Marketing campaigns
- Brand development
- Project management
- Effective negotiation
Languages
Spanish
Native or Bilingual
Timeline
Social Media Manager/Pilates Instructor/Front Desk Receptionist
Nofar Method
05.2024 - Current
VIP Host/Doorman
Medium Cool Cocktail Lounge
06.2023 - Current
Hostess/Cocktail Server
Papi Steak
12.2022 - 07.2023
General Manager
Pure Barre
01.2022 - 07.2022
Instructor/Studio Manager/Marketing Coordinator
9Round Fitness
04.2021 - 11.2022
Bachelor of Science - Psychology, Criminology
Florida State University
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