Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
Generic
Allison Groves

Allison Groves

Maiden,NC

Summary

Compassionate healthcare professional with expertise in pediatric dental assisting and a focus on medical billing and coding. Proven experience in patient care and clinical procedures, ensuring accurate health records management. Currently advancing knowledge in medical terminology and coding principles through ongoing education. Dedicated to enhancing patient support and administrative efficiency in healthcare settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dental Assistant

Nc Pediatric Dentistry
Lincolnton, NC
06.2022 - 10.2023
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Educated patients on proper oral hygiene techniques and habits.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Sterilized instruments according to established guidelines and protocols.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Took digital X-rays of teeth using radiographic equipment.
  • Assisted with dental procedures, such as fillings, crowns, and extra extractions.
  • in the hospital for complicated dental procedures.

Orthodontic Assistant

Wiry Smiles
Mooresville, NC
02.2022 - 04.2022
  • Cleaned and maintained equipment after each use in accordance with safety protocols.
  • Organized patient records and kept track of treatment plans.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Prepared patients for dental radiographs and photographs.
  • Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
  • Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
  • Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Recorded treatment information in patient records.

Provider Solutions

Concentrix
Remote , NC
04.2020 - 05.2021
  • Displayed strong, telephone etiquette, effectively handling, difficult calls
  • Reviewed documentation for denied an accepted insurance claims
  • Investigated questionable claims to determine payment authorization
  • healthcare providers to determine if their patient needed a prior authorization

Education

Billing And Coding

Catawba Valley Community College
Hickory, NC
10-2025

Orthodontic Assisting

Lake Norman Dental Assisting
Mooresville, NC
12-2021

North Lincoln High School
06-2016

Skills

  • Appointment scheduling and patient education
  • Oral X-ray assistance
  • Chair-side support and dental procedure preparation
  • Equipment sterilization
  • Communication skills
  • Critical thinking and attention to detail
  • Time management and customer service
  • Conflict resolution strategies
  • Medical terminology

Certification

  • Nitrous Oxide
  • X-ray
  • Orthodontic assisting

Affiliations

  • Full-time caregiver to four children, responsible for daily scheduling, planning, and managing household operations

Timeline

Dental Assistant

Nc Pediatric Dentistry
06.2022 - 10.2023

Orthodontic Assistant

Wiry Smiles
02.2022 - 04.2022

Provider Solutions

Concentrix
04.2020 - 05.2021

Billing And Coding

Catawba Valley Community College

Orthodontic Assisting

Lake Norman Dental Assisting

North Lincoln High School

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