Allison Hargrave
Council Bluffs
Summary
Operates effectively in high-pressure environments, providing optimal resources and strategic recommendations to enhance patient care. Demonstrates strong organizational skills through extensive administrative experience, managing data entry, calendar coordination, and document preparation to ensure seamless office operations. Excels in communication, problem-solving, and time management, fostering successful team collaboration. Highly motivated with a robust work ethic, adaptability, and exceptional interpersonal skills, capable of mastering new tasks independently.
Overview
10
10
years of professional experience
Work History
Case Manager
Hope Cooperative Care
Plattsmouth
06.2023 - Current
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs. Helped clients renew their benefits.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Organized office files and maintained document management systems.
Special Education Paraeducator
Kanesville School
Council Bluffs
10.2017 - 05.2023
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported teacher in development of individual learning strategies.
- Provided one-on-one support for students with special needs, ensuring they received appropriate accommodations during testing and assessments.
- Assisted in the development of social skills programs, fostering positive relationships among students and improving classroom dynamics.
Administrative Assistant
Schultz enterprises
04.2019 - 12.2021
- Carries out administrative duties such as filing, typing, copying, binding, scanning, answering calls, scheduling jobs, payroll, invoices, submit and reconcile reports, writing letters and emails, accounts payable and receivable
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managing schedule for the following day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Barista
Scooters Coffee Shop
08.2016 - 05.2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Demonstrated mastery of customer service call script within specified timeframes
- Initiated operations improvements to improve overall call center productivity.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Education
Associate of Arts - Human Servicers
Iowa Western Community College
Council Bluffs, IA05.2023
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05.2016
Skills
Case Management
- Case Coordination
- Case Documentation
- Client Information Management
- MS Office
- Organization and Multitasking
- Problem-Solving
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Empathy in Communication
- Sorting and Categorizing
Timeline
Case Manager
Hope Cooperative Care
06.2023 - Current
Administrative Assistant
Schultz enterprises
04.2019 - 12.2021
Special Education Paraeducator
Kanesville School
10.2017 - 05.2023
Barista
Scooters Coffee Shop
08.2016 - 05.2017
Associate of Arts - Human Servicers
Iowa Western Community College
High School Diploma -
Thomas Jefferson High School