Allison Harrell
Vidor,TX
Summary
Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
7
7
years of professional experience
Work History
Release of Information Specialist
Verisma
Beaumont, TX
11.2023 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Contributed to departmental performance improvement initiatives through regular review and analysis of processes and procedures.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Handled phone calls from attorneys, insurance companies and patients.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
Patient Access Representative
Baptist Hospitals Of Southeast Texas
Beaumont, TX
01.2023 - 11.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Daycare Teacher's Assistant
Loving Start Daycare
Vidor, TX
08.2021 - 01.2023
- Established safe play environment for children.
- Consistently enforced disciplinary limits for structured environment conducive to learning.
- Set up playroom and childcare areas for safety and cleanliness.
- Encouraged child involvement in classroom experiences and group interaction.
- Helped children put on coats, gloves and other cold-weather items in preparation for outdoor activities.
Sales Associate
Dollar General
Vidor, TX
04.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Cashier Supervisor
Brookshire Brothers
Vidor, TX
08.2017 - 03.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Associate In Applied Science - Health Information Technology
Lamar Institute of Technology
Beaumont, TX12.2022
Diploma -
Vidor High School
Vidor, TX06.2018
Skills
- Collaborative and Team-Oriented
- Calendaring and Scheduling
- Coordination and Teamwork
- Computer and Microsoft Office Skills
- Organizational and Planning Skills
- Customer Satisfaction
- Demographics Information
- Insurance Company Knowledge
- Payment Processing
- Patient Registration
- Eligibility Determinations
- Electronic Health Records Systems
- Medical Terminology
- Money Handling
- EMR Updating
- Patient Admission
- Patient Contact
- Improve Patient Care
- Outpatient Care
Timeline
Release of Information Specialist
Verisma
11.2023 - Current
Patient Access Representative
Baptist Hospitals Of Southeast Texas
01.2023 - 11.2023
Daycare Teacher's Assistant
Loving Start Daycare
08.2021 - 01.2023
Sales Associate
Dollar General
04.2020 - 08.2021
Cashier Supervisor
Brookshire Brothers
08.2017 - 03.2020
Associate In Applied Science - Health Information Technology
Lamar Institute of Technology
Diploma -
Vidor High School